Vacant job

Do you enjoy providing first-class service and administration? Would you like to work for a forward-thinking company in the environmental and recycling industry? PreZero Recycling is looking for a curious and flexible customer service representative to join their team in Stockholm. Here you will be offered a broad role with good opportunities for development in a large global company. Welcome with your application!

About the position

This position is a direct recruitment, which means that the recruitment process is conducted through Bravura and you will be employed directly by PreZero.

About the company

PreZero Recycling AB is a sustainable partner in recycling and waste management, regardless of the type of residual material or business. Together with their customers, they contribute to the circular economy and a more sustainable future. PreZero offers efficient waste and recycling solutions with a focus on customer needs and long-term sustainability. They collect and manage residual materials from customers' operations through recycling and/or energy recovery. In their daily operations, customer benefit equals environmental benefit. In Sweden, PreZero operates at about 60 locations, has over 1,100 employees, more than 50 recycling and reception facilities, and manages waste disposal in around 40 Swedish municipalities. Their operations not only create value for the customers they provide recycling services to but also for the manufacturing industry and energy sector by refining waste into valuable raw materials for new production.

PreZero views diversity as one of their greatest strengths and strives to create a workplace where all employees feel included and encouraged to contribute. We welcome all applicants regardless of background and life situation.

Responsibilities

PreZero now needs to strengthen its administrative department with a new colleague. In the role of customer service representative/administrator, you will participate in the daily operations with the main task of staffing the customer service and serving customers in the Eastern Region.

You will be responsible for customer support via email and phone with various inquiries regarding waste management and the services offered. You will work in operational systems with order reception, order follow-up, invoice inquiries, crediting, statistics, record maintenance, and some complaint handling. PreZero works with digital order systems, but the job also involves checking and following up on orders and requests before invoicing. You will work closely with PreZero's customers as well as with internal functions, such as sales teams, transport managers, and drivers, to quickly and service-focused resolve various support issues.

• Provide support and solutions to customers and internal functions

• Record maintenance and order and complaint handling

• Invoicing and crediting

Education, experience, and personal qualities

• Completed secondary education

• Experience working in an administrative role and/or customer service

• Fluent in Swedish, both spoken and written

• Good computer and system skills, knowledge of business systems (e.g., order, invoicing, accounting, and statistics programs) is an advantage

• Experience from the environmental and recycling industry is a plus

In this role, you are expected to take responsibility, drive, and plan your work forward. You enjoy juggling multiple tasks simultaneously and have the ability to structure your work according to what should be prioritized. You understand the importance of good communication and can easily adapt to different people and make yourself understood over the phone. As a person, you are attentive, accommodating, and enjoy helping others. You always put the customer first and strive to deliver solutions by working consultatively. Furthermore, you can work outside the confines of your job description and have no problem helping and supporting colleagues in areas where needed. Great emphasis is placed on personal suitability.

Other information

Start: Immediately Location: Saltsjö-Boo, Nacka, with the possibility of hybrid work Salary: By agreement

Working hours: 07-16 We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing info@bravura.se or calling 010-171 47 10 and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

The last application date is 2025-04-15.

#Nextgen