Customer Service Representatives Wanted for Public Client in Gävle

We are now looking for several engaged customer service representatives for a public client in Gävle. Do you enjoy providing service over the phone and prefer a job with many contact points and are you a team player?

Welcome to submit your application today!

Job Responsibilities:

In this role, you will have daily contact with the organization's customers, primarily handling phone inquiries, but also via chat/email and to some extent at the reception. It is a varied job that requires a passion for working with service over the phone and a burning interest in helping people and being curious about your surroundings.

You will receive the organization's customers' inquiries in a welcoming, considerate, and human manner and resolve them within the frameworks of the applicable routines and processes, while ensuring that the customer understands and accepts the solution. In this role, you will provide the right service, at the right time, and in the right way to all customers. The organization places great importance on good reception and that the customer should feel heard and seen.

Your main job responsibilities include:

• Answering general questions about rentals and searching for housing
• Receiving customer inquiries and assisting them with related questions
• Providing status information on ongoing cases
• Receiving fault reports
• Key and tag management
• Payment matters, such as rent payments, maintenance, and optional orders
• Writing agreements for vehicle spaces and storage
• Termination of housing, vehicle space, and storage.

Who are you?

We are looking for someone who is accustomed to using the phone as a work tool and therefore is good at communicating, listening, and showing empathy during phone interactions. You demonstrate simplicity and engagement in customer meetings, which requires you to express yourself clearly in both speech and writing.

To succeed in this role, you enjoy working in a team, are responsible, and can independently identify what work needs to be done.

You meet the following requirements;

• High school education or equivalent as assessed by the employer
• Class B driver's license
• Good computer skills.

Great emphasis will be placed on personal qualities.

Preferred qualifications for the role include;

Previous experience in the housing industry.

What we offer

A full-time consulting assignment starting as soon as possible, expected to last until 2025-12-31 with the possibility of extension in three-month periods. You will be employed by Jurek Talents AB and assigned to our client in Gävle.

Working hours will be 7:00 AM to 3:30 PM or 7:30 AM to 4:00 PM. There will be no possibility for remote work, as all work will take place on-site at our client in Gävle.

If you have questions regarding the position, you are warmly welcome to contact the responsible Elvira Björebäck at elvira.bjoreback@jurek.se (mailto:elvira.bjoreback@jurek.se).

As the selection process and interviews are ongoing, you are warmly welcome to submit your application as soon as possible via www.jurek.se (http://www.jurek.se).

About Jurek

Jurek is a rapidly growing company focused on flexible and customer-adapted recruitment and staffing solutions. Through our innovative and entrepreneurial approach, we are unique in Sweden today. Our assignments are primarily within law, finance, HR, administration, as well as marketing and management.