Vacant job

At IST, we strive to develop products and solutions that make a difference in society by streamlining and digitizing education. We are driven by our vision that everyone has the right to a good school, and with our experience, knowledge, and technology, we enable continued learning.

We are looking for an engaged Customer Support Specialist to join our support team. Do you also want to make a real difference? Welcome to us!

About the role As a Customer Support Specialist, you will play a central role in providing user and technical support for our customers. You will focus on resolving customer issues related to the financial components of IST's systems, via phone and customer portal. This is crucial to ensuring an effective user experience.

In support, you will be part of a friendly and professional team where each individual contributes to the team's success. The work environment is characterized by collaboration and mutual respect, creating a positive atmosphere. The support team collectively strives to exceed expectations and deliver high-quality service to our users.

As a Customer Support Specialist, your main responsibilities will include:

• Providing top-notch support and technical solutions for users with technical issues related to our systems and applications.
• Troubleshooting and diagnosing problems related to system and application functionality.
• Working closely with our development team to report and resolve complex technical issues.
• Managing and escalating cases according to the company's support process.

About you Your passion for customer support combined with your technical expertise will make you valuable to our users. If you are looking for a meaningful role where you can make a difference while being part of a competent team, we look forward to welcoming you to our support team. We are looking for an engaged person with the following skills and qualifications:

• Experience in technical support, particularly in system support and application areas.
• Good general economic understanding and experience with financial flows.
• Understanding of system and application architecture and functionality.
• Excellent communication skills and the ability to explain technical concepts in a user-friendly manner.
• Basic knowledge of finance, programming, and database management is highly desirable.
• Team player with the ability to work effectively in a fast-paced and energetic environment.
• Relevant academic degree or equivalent work experience.
• Professional approach in all customer situations.
• Experience working with IT systems.

About IST

Over 5 million users, 350 employees, and 9 offices. From Stockholm to Schmalkalden in central Germany. We are Scandinavia's leading edtech company!

For over 35 years, we have made everyday life easier for students, parents, teachers, and school leaders. Together with our users, we develop the digital solutions of the future for better learning. We combine technical expertise with work experience from education, and together we change the world.

Application We welcome you to submit your application as soon as possible, but no later than 2025-04-20. Ongoing selection may be applied, and interviews may begin before the application deadline, so please apply as soon as possible. This role is a full-time position.

If you have any questions, please feel free to contact Amra Eljami, Head of Support & Maintenance at amra.eljami@ist.com or for recruitment inquiries, please contact HR@ist.com.

We would like applications via the application link to protect personal data.

Background checks may be conducted in the recruitment process.

We hope you want to become part of the team, and we look forward to hearing from you!