Vacant job

Do you love providing first-class service and are driven by sales? Do you enjoy working towards set goals? Then this could be the role for you! At Telia, you have the opportunity to develop in customer interaction, sales, and technical support.

About the position

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extension of the assignment as well as recruitment to Telia in the long term.

Responsibilities

As a support employee, you are responsible for the first contact with Telia's private customers. Through incoming calls, you assist customers with technical questions, primarily regarding broadband and telephony. You listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. Thus, upselling becomes a natural part of the conversation, where the goal is to achieve good service and high customer satisfaction. You work towards set goals and have the opportunity to influence your salary through a bonus system.

Upon starting, you will receive comprehensive training together with your team where you will get all the tools to feel secure in your role. You will have continuous dialogue with your immediate manager to receive support in your daily work and take the next step in your development.

• Answer incoming calls from customers

• Find solutions to customers' questions and problems

• Upselling by reviewing service offerings and finding solutions that fit customers' needs

Education, experience, and personal qualities

• Completed high school education

• Excellent sense of service

• Good knowledge of spoken and written Swedish and English

• Experience in customer service is an advantage

To thrive in the role of support employee at Telia, you should have a good sense of service and be motivated to deliver solutions based on customers' needs. Furthermore, you have good communication skills and are attentive and empathetic in your approach. The role requires you to take personal responsibility for driving your work forward. You should also enjoy a varied work pace and working towards set goals. If you also have a technical interest, you are right for this role!

Additional information

Start: May 5 Location: Luleå Salary: Base salary + opportunity for bonus

In this process, we will request an extract from the criminal record and conduct a credit check before employment.

About the company

Telia Company is a communications company in IT and telecom. They help businesses and individuals communicate in a simple, effective, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, of which 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Welcome to Telia, better networks, better experiences!

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We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing info@bravura.se or calling 010-171 47 10, and we will assist you. Please indicate which position it concerns. We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

The application deadline is 2025-03-30.

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