Customer Relations Specialist at Tre Företag

Large Account Service at Tre Företag is tasked with supporting Tre's largest corporate customers. We are now looking for a new service star to join our team.

About the Role

As our Customer Relations Specialist, you will be part of a team whose vision is to maintain and develop the business with a focus on the best interests of the customer and Tre. In the team, you will have several colleagues and a dedicated Team Manager. In your role as Customer Relations Specialist, you will have overall operational and management responsibility for several larger corporate customers. In addition to managing your own customer portfolio, you and your colleagues will support other large customers in their daily matters.

What does this mean in concrete terms?

You will ensure that we deliver the service level agreed upon in the contract with the customer. You will develop and maintain routines and take initiatives aimed at increasing customer satisfaction. Furthermore, you will continuously respond to customers' operational inquiries via email and phone, as well as coordinate and report escalations with high efficiency and a service-oriented mindset. Your role also includes conducting physical customer meetings at your customers' locations.

You can look forward to

Receiving introduction, development, and continuous learning at Tre
Managing large corporate customers and developing your administrative skills
Being part of a close-knit team that supports and develops each other
Having a place at one of Sweden's best workplaces (yes, we have been named a Great Place to Work for several years in a row)

Who are you?

To thrive in this role, we believe you have previously worked in service and administration in some form. You are good at prioritizing and are obsessively focused on getting things done on time. We also believe you are a skilled relationship builder who finds it easy to collaborate and create trust with both customers and colleagues. Furthermore, you are good at communicating both verbally and in writing, in both Swedish and English, in a professional and informative manner. You also have basic knowledge of Excel. Finally, delivering world-class service is something you master with confidence.

It is a merit if you have technical understanding/knowledge of 3Växel, Dynamics, and Zendesk, as well as experience working with larger corporate customers.

Welcome with your application!

We accept applications via this ad and will conduct interviews on an ongoing basis. A cover letter is not required, but we would like you to answer a few questions we ask when you apply. We use tests to ensure objective assessments during the selection process. The position may be filled before the application deadline. Background checks will be conducted on the final candidate.

We are driven by the constant pursuit of making things better in new and different ways. We see ourselves as a crucial part of Sweden's societal structure, as we know that reliable connectivity is an essential cornerstone in today's digital world.

Tre was born as a challenger and is an organization in constant motion. We strive to be at the forefront of everything we do. We are convinced that it is the people and culture at Tre that are crucial to our development.

When you start your journey at Tre, there are endless opportunities to grow and develop with us.