Service Officer at the Swedish Government Service Center in Karlshamn

At the service office in Karlshamn, we are three employees and part of the southwestern office area. We work service-oriented where you and your colleagues take joint responsibility for your mission and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at the service offices in Sölvesborg and Tingsryd, which may sometimes happen at short notice.

Here you can watch a film about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge gained through work experience
• At least two years of experience within the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is an advantage if you:

• Have experience working with face-to-face customer meetings within any of our collaborating authorities

Other Information

The position is a temporary contract until 2025-12-12 and is full-time. Start date is negotiable. We do not offer remote work.

We welcome your application including a CV and cover letter by March 23. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 13-14 in Karlshamn.

Swedish Government Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Government Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the government value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The Swedish Government Service Center promotes a discrimination-free workplace with increased diversity and equality.

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