Operator salary

Telephone Operator: Salary, Work, and Requirements

Working as a telephone operator involves handling incoming and outgoing calls in a professional manner. This may include answering questions, connecting calls, taking orders, or scheduling meetings. A telephone operator is often the first point of contact for the company and therefore needs to be service-oriented and have good communication skills.

Salary for Telephone Operator

The average salary for the profession of Telephone Operator is 27 600 SEK per month. Men in the profession earn an average of 27 400 SEK, while women earn 27 700 SEK. This means that women earn 101% of what men do. The salary for Telephone Operator has decreased from 30 100 SEK since the last measurement.

Education and Requirements

To work as a telephone operator, a high school education or equivalent is usually required. It is important to have good knowledge of the Swedish language and be comfortable communicating over the phone. Additional education in customer service and communication can be advantageous to increase one's chances in the job market.

To succeed as a telephone operator, it is important to be service-oriented, patient, and attentive to the customer's needs. Being able to work efficiently under time pressure and having the ability to handle different types of calls are also important qualities.

Considerations

If you wish to work as a telephone operator, it is important to be prepared to work in an environment where you handle many calls during a workday. Being able to remain calm and provide good service even in stressful situations is crucial to thrive in the role of a telephone operator.

Having technical knowledge and being familiar with various telephone systems and software can be an advantage. Being detail-oriented and having good organizational skills are also important for effectively managing calls and information.

Summary

Working as a telephone operator requires good communication skills, service orientation, and the ability to handle many calls during a workday. Education in customer service and communication can be beneficial to secure a job in the profession. Being patient, attentive, and efficient are key factors to succeed as a telephone operator.

With an average salary of 27 600 SEK per month, the profession of Telephone Operator is an opportunity for those who enjoy communicating over the phone and providing service to customers.