Order manager

What does an Order Responsible do? – Tasks and Work Environment

An Order Responsible manages and coordinates the entire order flow from customer order to delivery. Tasks include receiving and registering orders, following up on deliveries, contacting both customers and suppliers, and handling potential complaints. The role often involves close collaboration with sales, logistics, and finance departments to ensure a smooth process. The work environment is generally office-based and can involve periods of high tempo, especially during large order volumes or seasonal fluctuations. An Order Responsible often works with digital business systems and plays a central role in maintaining the company's relationships and delivery quality.

Salary development over time

The profession of Order Responsible has experienced steady salary increases over the past three years. In 2022, the average salary was 36,200 SEK per month. In 2023, this increased to 38 300 SEK, which is about a 5.8% raise. In 2024, the average salary has risen further to 40 000 SEK, a growth of approximately 4.4% from the previous year. This positive trend reflects increased demand for order management and logistics skills as e-commerce grows and supply chains become more complex. Salary development is also influenced by education level and experience, with post-secondary education offering the potential for higher salaries.

Order Responsible salary – a complete overview

• Average salary: 40 000 SEK/month
• Lowest salary: 36,100 SEK/month (female, private sector employee, pre-secondary education)
• Highest salary: 49,100 SEK/month (male, private sector employee, post-secondary education of 3 years or more)
• Hourly wage: 240 SEK
• Women earn: 38 100 SEK (92% of men's salary; men earn 41 600 SEK)
• Regional differences: Data is lacking, but variations can occur depending on region and labor market

Education and qualifications

To work as an Order Responsible, a high school education with specialization in trade, administration, or logistics is usually required, but many employers also seek post-secondary education. Practical experience in order management, customer service, or logistics is highly meritorious. Digital skills and familiarity with business systems are essential, and language skills may also be necessary for some positions.

• High school education: Business and administration programs or similar
• Post-secondary education: YH-education in logistics, purchasing, or economics (2-3 years)
• Certifications: Courses in business systems, order management, or supply chain management
• Internship: Experience from customer service, warehousing, or logistics is advantageous
• Language skills: English, and sometimes additional languages, may be required

Common benefits and compensation

Common benefits for an Order Responsible include occupational pension, wellness allowance, subsidized lunch, and opportunities for remote work. Some employers also offer bonus programs based on performance or company results. Flexible working hours and further training within the company are common.

Competition and challenges

The competition for positions as an Order Responsible is relatively even, but since the profession is part of a broad occupational group, job availability varies regionally and between industries. Increasing complexity in supply chains and digitalization demand continuous skills development. Challenges may include high tempo, accuracy requirements, and the ability to quickly handle changing customer demands. At the same time, demand for experienced order coordinators is high, especially within e-commerce and manufacturing industries. The role requires good communication skills and the ability to work solution-oriented under pressure.

Tips for aspiring Order Responsible

To succeed as an Order Responsible, it is good to combine meticulousness with a strong customer focus and the ability to quickly adapt to changes. Developing good organizational skills facilitates managing multiple tasks simultaneously and maintaining order even during stressful periods. A communicative approach helps in contact with both customers and internal departments, and it is important to take initiative to solve problems when they arise. Flexibility and prioritization skills are highly valued by employers. Experience from similar roles, such as logistics or customer service, can give an advantage and increase chances of employment. Finally, staying updated on digital tools and business systems used in the industry is beneficial.

Key facts about Order Responsible

• Education level: High school education, often supplemented with post-secondary education
• Work environment: Office-based, high tempo, much customer contact
• Job market: Approximately 550 job openings in the profession
• Gender differences: Women earn 92% of what men do
• Career paths: Specialist roles or leadership positions within logistics/purchasing

Career paths and future prospects

After several years of experience as an Order Responsible, opportunities exist to advance to roles such as logistics manager, purchasing manager, or supply chain coordinator. Many also choose to further their education in business systems or project management to broaden their skills. The labor market prognosis for the profession of Order Coordinators and others does not provide a specific assessment due to limited data, but the number of available positions indicates continued good demand. Digitalization and increased e-commerce drive development and open new career opportunities, especially for those familiar with working in modern IT environments. Long-term, there are good prospects for stable employment and growth within the profession.

Frequently asked questions about Order Responsible

• What does an Order Responsible earn?
  - The average salary for an Order Responsible is 40 000 SEK per month.
• What are the gender differences within the profession?
  - Women earn an average of 38 100 SEK and men 41 600 SEK, which means women earn 92% of men's salaries.
• What education is required to become an Order Responsible?
  - High school education is a basic requirement, often supplemented with post-secondary studies in logistics or administration.
• Are there many job openings for Order Responsibles?
  - Yes, there are approximately 550 jobs available in the profession of Order Coordinators and others.
• What are the most common tasks?
  - Managing order flows, customer contact, delivery follow-up, and administration in business systems.
• What are the future prospects for the profession?
  - No specific forecasts, but digitalization and e-commerce continue to create demand.
• Are there regional salary differences?
  - Specific data is lacking, but salaries and demand may vary depending on the region.