Operation assistant, forwarding assistant

What does an Operation Assistant in freight forwarding do? – Tasks and work environment

An Operation Assistant in freight forwarding plays a central role in transportation and logistics flows. The work involves coordinating, planning, and monitoring the transport of goods, both nationally and internationally. It is common to handle bookings daily, prepare transport documents, communicate with carriers, customers, and authorities, and resolve any issues that may arise during transit. The work environment is often office-based but requires a high level of collaboration, accuracy, and stress tolerance, as the pace can be high and tasks varied. Digital systems and communication tools are used daily, which demands good IT skills.

Salary development over time

Over the past three years, the salary for an Operation Assistant, freight forwarding assistant has shown a clear upward trend. In 2022, the average salary was 37,100 SEK, which increased to 39 000 SEK in 2023 and further to 40 200 SEK in 2024. This development corresponds to a total increase of nearly 8.4% over the period. The salary increase can partly be explained by increased demand for logistics services and higher requirements for digital competence in the industry. The market is balanced, meaning salaries are influenced by both employer needs and candidates' education and experience. There are gender differences, with women earning on average 94% of men's salaries, which is an aspect recognized within the industry.

Operation Assistant in freight forwarding salary – full overview

• Average salary: 40 200 SEK/month
• Lowest salary: 37,400 SEK/month (female, private sector, high school education)
• Highest salary: 42,400 SEK/month (male, public sector, post-secondary education 3+ years)
• Hourly wage: 242 SEK/hour (average, 166 hours/month)
• Men's average salary: 40 900 SEK/month
• Women's average salary: 38 400 SEK/month
• Women earn: 94% of what men do

Education and qualifications

An Operation Assistant in freight forwarding typically has a high school or post-secondary education in logistics, transport, or economics. Many employers also value experience from similar roles, as well as good knowledge of English and relevant digital tools. Practical experience and certifications within the transport industry can be advantageous and increase employment opportunities.

• Education: High school education in transport, logistics, or economics (3 years)
• Post-secondary education: YH or university education in logistics/transport (2–3 years)
• Certifications: Courses in customs handling, hazardous goods, or transport law
• Internships: Trainee programs or internships are common
• Prerequisites: Good language skills in Swedish and English, IT proficiency

Common benefits and compensations

Operation Assistants in freight forwarding are often offered collective agreement benefits such as wellness contributions, occupational pensions, and insurance. Flexible working hours, options for remote work, and further training within the company are also common. Bonus or performance-based compensation may be present, especially in larger organizations.

Competition and challenges

The competition for positions within freight forwarding and logistics is moderate, meaning there is neither a shortage nor an oversupply of qualified candidates. One of the biggest challenges is staying updated on digital tools and regulations that are constantly changing in the transport industry. High workload and rapid changes require flexibility and prioritization skills. Additionally, international crises or changes in trade agreements can quickly impact workflows and demand for logistics services. Success requires good organizational skills and a willingness to continuously develop knowledge.

Tips for those who want to become an Operation Assistant in freight forwarding

To succeed as an Operation Assistant in freight forwarding, it is good to be organized and detail-oriented, as accuracy is crucial when handling transport documents and agreements. Being communicative and service-minded facilitates cooperation with clients and colleagues, especially when quick solutions are needed. Flexibility is an important trait, as the workday often involves unexpected challenges and re-prioritizations. Good analytical skills help optimize transport flows and identify improvement areas. Finally, a willingness to learn new digital tools and systems is valuable, as the industry develops rapidly and technological solutions are becoming increasingly important.

Key facts about an Operation Assistant in freight forwarding

• Educational level: High school or post-secondary education in logistics/transport
• Work environment: Office-based, often with a fast pace
• Job market: 412 job openings within the profession (May 2024)
• Demand: Moderate, nationally estimated to remain unchanged over 5 years
• Gender distribution: Women earn 94% of men's salaries

Career paths and future outlook

After 3–5 years as an Operation Assistant in freight forwarding, there are good opportunities to advance to roles such as transportation manager, logistics coordinator, or team leader. With further experience and education, the path can lead to management positions within logistics or greater responsibility for international transport flows. According to the latest forecast from the Employment Service, the job market is balanced, and demand for the profession is expected to remain unchanged over the next five years. The increasing digitalization and international focus of the industry mean that specialized knowledge in IT and intercultural communication is becoming increasingly important. Related professions include customs specialist, supply chain coordinator, or transport planner.

Common questions about an Operation Assistant in freight forwarding

• What does an Operation Assistant, freight forwarding assistant earn?
  - The average salary is 40 200 SEK per month, with variations depending on experience, education, and sector.
• What education is required to work as an Operation Assistant in freight forwarding?
  - Most commonly, a high school education in logistics/transport, but post-secondary education and certifications are advantageous.
• Are there differences between men's and women's salaries?
  - Yes, women earn on average 94% of what men do in the profession.
• What does the job market look like?
  - There is a balanced market with moderate opportunities, with 412 job openings in May 2024.
• What benefits are usually offered?
  - Collective agreements, wellness contributions, occupational pensions, and options for remote work are common.
• What career paths are available after a few years in the profession?
  - It is common to advance to roles such as transportation manager, team leader, or further into management within logistics.
• What are the future prospects for the profession?
  - The forecast indicates demand will remain unchanged over the next five years, according to the Employment Service.