Broker assistant, insurance

What does a broker assistant within insurance do? – Tasks and work environment

A broker assistant within insurance plays a central role in supporting insurance brokers and advisors with administrative and customer-related tasks. The work often involves managing contracts, registering customer information, following up on cases, and communicating with both clients and insurance companies. A significant part of the workday is spent at a computer with documentation, quote preparation, and record-keeping. The work environment is generally office-based, often in open-plan offices or small teams, where the pace can be high and tasks vary depending on season and customer flow. Quality assurance and accuracy are crucial, as is the ability to handle multiple cases simultaneously and switch quickly between different tasks.

Salary development over time

The salary for insurance broker assistants has shown steady increases in recent years. In 2022, the average salary was 37,400 SEK per month, rising the following year to 38 500 SEK and reaching 39 700 SEK in 2024. This corresponds to a total increase of approximately 6.1% over three years, placing the profession slightly above the general wage development on the labor market. Factors driving this development include increased demand for qualified assistants with good digital skills and a certain shortage of experienced personnel in the insurance industry. Gender differences persist, with men generally earning higher salaries than women, but both groups have experienced similar percentage increases during the period. Wage drift can also be linked to the fact that the tasks of broker assistants have become more complex and extensive, increasing the value of experience and specialization.

Insurance broker assistant salary – complete overview

• Average salary: 39 700 SEK/month
• Lowest salary: 34,600 SEK/month (men), 35,500 SEK/month (women)
• Highest salary: 48,200 SEK/month (men), 40,000 SEK/month (women)
• Hourly wage: 239 SEK
• Gender differences: Men earn an average of 43 700 SEK/month, women 38 200 SEK/month (87% of men's salary)
• Regional differences: Larger cities tend to offer higher salaries, but exact figures vary

Education and qualifications

To work as an insurance broker assistant, a high school diploma is generally required, preferably with a focus on economics, administration, or law. Many employers also value experience from the insurance industry and good computer skills, as the role involves advanced handling of digital systems. There are opportunities to supplement with various certification courses and internal training programs to strengthen competence and increase career prospects within insurance.

• High school diploma: Economics or administration, 3 years
• Certification courses: Examples include Insuresec or Swedsec, often 1–3 months
• Internship: Common within training programs or as a trainee
• Prerequisites: Good computer skills and administrative ability
• Further education: Opportunities for courses in insurance law and advising

Common benefits and compensations

Insurance broker assistants often receive benefits such as occupational pension, wellness allowance, and subsidized health insurance. Other common perks include flexible working hours, remote work options, and bonuses linked to company or team performance. Educational support and discounts on insurance products are also frequently offered.

Competition and challenges

The competition for positions as an insurance broker assistant is moderate, with a number of available jobs mainly in larger cities and regions where insurance companies and broker firms are based. One of the biggest challenges is quickly familiarizing oneself with complex systems and insurance products, as the industry is regulated and demands high accuracy. The role also involves handling a high tempo and many parallel customer cases, requiring stress resilience and prioritization skills. Digitalization further drives changes in tasks, making technical competence increasingly important to manage automated processes and digital customer service.

Tips for those aspiring to become an insurance broker assistant

To succeed as an insurance broker assistant, it’s good to combine accuracy with customer service skills and an interest in economics. Being organized facilitates managing many cases simultaneously and adapting to changing regulations. Good communication skills are valuable, especially when interacting with clients and colleagues. Flexibility and the ability to quickly adapt to new tasks are appreciated by employers, as is the willingness to continuously learn new digital tools. Initiative and responsibility make it easier to take on more advanced tasks and grow in the role. Finally, patience and a positive attitude are central, as the job often involves many customer contacts and time pressure.

Key facts about insurance broker assistants

• Education level: High school diploma with a focus on economics or administration
• Work environment: Office-based with elements of remote work
• Demand: Moderate, with 550 job openings in the profession
• Gender distribution: Women earn on average 87% of men's salaries
• Career opportunities: Possibility to advance to advisor or insurance broker roles

Career paths and future prospects

After three to five years as an insurance broker assistant, there are good opportunities to advance to roles such as insurance advisor, client manager, or insurance broker. Many choose to pursue certification training to take on greater responsibility and specialize in areas like corporate insurance or pension advising. Forecasts from the Employment Service indicate that job opportunities are considered moderate, and demand is expected to remain unchanged over the next five years. This suggests a stable job market with some competition for the most attractive positions, especially in metropolitan regions where the insurance industry is well established.

Common questions about insurance broker assistants

• What does an insurance broker assistant earn?
  - The average salary is 39 700 SEK per month, with variations depending on experience and region.
• Are there differences between men's and women's salaries?
  - Yes, men earn an average of 43 700 SEK while women earn 38 200 SEK, which means women earn 87% of men's salaries.
• What education is required to become an insurance broker assistant?
  - Usually, a high school diploma with a focus on economics or administration, along with certification courses in insurance.
• What is the work environment like?
  - The work environment is generally office-based, often with opportunities for remote work and varied tasks.
• What are the common benefits?
  - Occupational pension, wellness allowance, bonuses, flexible working hours, and educational support are common benefits.
• What are the future prospects?
  - Demand is considered moderate, and the job market is expected to remain stable in the coming years.
• Are there regional salary differences?
  - Yes, salaries are generally somewhat higher in larger cities and regions where insurance companies are based.