Customer service assistant, call center salary

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Customer service assistant, call center salary

33 400 SEK

Customer service staff

Latest available salary statistics are for 2025. Compare average pay, salary range and related job listings.

31 000 - 37 600 SEK / month

Women earn 97% of what men do.

Försäljning & inköp

Average salary 33 400 SEK/month Monthly gross salary
Salary range 31 000 - 37 600 SEK Latest available range Data year 2025 Latest published dataset

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Salary trend About the role What does a Customer Service Assistant in a call center do? – Tasks and work environment Salary development over time Customer Service Assistant in a call center salary – comprehensive overview Open jobs Related occupations About the data FAQ

Salary progression Customer service assistant, call center

Average salary 33 400 kr
Males 34 000 kr
Females 32 900 kr
1 Likes 0 Comments 692 Vacant jobs ->

What does a Customer Service Assistant in a call center do? – Tasks and work environment

A Customer Service Assistant in a call center is responsible for providing service and support to customers via phone, email, chat, or other digital channels. Tasks may include answering questions about products and services, handling complaints, receiving orders, and sometimes selling additional services. Documentation and follow-up of cases are often an important part of the job. The work environment is often characterized by a fast pace, clear goals, and scheduled hours, with both evening and weekend work possible. Technical support and digital tools are used daily to streamline and follow up on customer contacts.

Salary development over time

The salary for Customer Service Assistants in call centers has shown steady growth in recent years. In 2022, the average salary was 29,300 SEK per month, increasing to 32 300 SEK in 2023. The latest update for 2024 shows an average salary of 33 400 SEK. This corresponds to an increase of about 10% over three years. The salary has mainly been influenced by increased digitalization, higher language and technical skills requirements, and ongoing competition for workforce in the service industry. The demand for flexible customer service staff with good communication skills helps push wages upward, although the profession still remains at a relatively average salary level within the service sector.

Customer Service Assistant in a call center salary – comprehensive overview

  • Average salary: 33 400 SEK/month
  • Lowest salary: 30,300 SEK/month (female, private sector, high school education 3 years)
  • Highest salary: 36,300 SEK/month (male, private sector, high school education up to 2 years)
  • Hourly wage: 194 SEK
  • Women earn: 32 900 SEK/month (97% of men's salary)
  • Men earn: 34 000 SEK/month
  • Regional differences: Data on regional variations is unavailable

Education and qualifications

To work as a Customer Service Assistant in a call center, a formal university degree is usually not required, but a completed high school education is often a prerequisite. Employers value good communication skills, resilience under stress, and sometimes experience from similar work. Internal training and introductory programs are common, and opportunities for further education through short courses or online platforms are available for those who want to develop within the profession.

  • Formal education: High school diploma, often with focus on commerce, administration, or service
  • Certifications: Internal training and introductory courses provided by employers
  • Internship: Workplace-based internships occur, especially for younger applicants
  • Prerequisites: Good Swedish language skills, both spoken and written, sometimes additional languages such as English
  • Further education: Online courses in customer service, sales, and digital tools

Many call centers serve international clients, making language skills beyond Swedish highly advantageous. Proficiency in English or other major languages can open doors to more specialized roles and advancement opportunities.

– statsskuld.se

Common benefits and compensations

Customer Service Assistants in call centers are often offered collective agreement benefits such as occupational pension, wellness contributions, and sometimes subsidized lunch or staff discounts. Bonus schemes are common, especially in sales-oriented roles, and there is often a possibility for overtime pay for work during inconvenient hours. Flexible working hours and remote work options have become increasingly common within the industry.

Competition and challenges

The job market for Customer Service Assistants in call centers is characterized by moderate competition and a balanced recruitment situation. According to the Swedish Public Employment Service, demand is expected to remain unchanged over the next five years. Challenges within the profession include high staff turnover, demands for quick problem-solving, and managing stressful situations. Digitalization has increased the requirements for technical skills and the ability to quickly learn new systems. For those seeking to establish themselves and develop within the field, continuous skill updates and flexibility are important.

Tips for aspiring Customer Service Assistants in call centers

To succeed as a Customer Service Assistant in a call center, it is beneficial to have a strong service orientation and be attentive to customer needs. Resilience and the ability to remain calm under pressure are valuable, especially during high call volumes. Accuracy and proper documentation of cases facilitate daily work. Good communication skills, both oral and written, help build trust and resolve customer issues efficiently. For those interested in technology, familiarizing oneself with various customer management systems and digital tools is advantageous. Showing engagement and willingness to learn new things also opens doors to internal advancement and more senior roles. Finally, flexibility and adaptability are crucial, as tasks and routines can change rapidly within the call center industry.

Key facts about Customer Service Assistant in a call center

  • Education level: High school diploma usually required
  • Work environment: Office or remote with a fast pace
  • Demand: Moderate, approximately 550 available jobs nationwide
  • Common work form: Full-time, scheduled including evenings and weekends
  • Important qualities: Service-minded, stress-resistant, communicative

Career paths and future prospects

After three to five years as a Customer Service Assistant in a call center, there are opportunities to advance to roles such as team leader, trainer, or customer service specialist. Internal career paths to positions like operations manager, coach, or quality manager are common, especially with larger employers. According to the Swedish Public Employment Service, the outlook is stable, with unchanged demand at the national level and a balanced recruitment situation. Digitalization and increased language requirements may influence skill demands in the future. For those wishing to broaden their career, experience in customer service can open doors to roles in sales, administration, or HR-related services.

Frequently asked questions about Customer Service Assistant in a call center

  • What does a Customer Service Assistant in a call center earn?
    - The average salary is 33 400 SEK per month, with variations depending on gender, experience, and sector.
  • What are the gender differences in salary?
    - Men earn on average 34 000 SEK and women 32 900 SEK, which means women earn 97% of men's salaries.
  • What education is required to work as a Customer Service Assistant in a call center?
    - High school education is standard, often supplemented with internal training provided by the employer.
  • What are the career opportunities?
    - Opportunities exist to advance to roles such as team leader, coach, or customer service specialist.
  • What are the future prospects for the profession?
    - Demand is expected to remain unchanged, and the recruitment situation is balanced according to the Swedish Public Employment Service.
  • What are the most common work arrangements?
    - Full-time with scheduled hours, often including evenings and weekends, with opportunities for remote work.
  • Are there regional salary differences?
    - Specific data on regional variations is unavailable for this profession.

Richard Andersson

Richard Andersson - 2025-07-12 08:52:11

Occupation
Who has the highest salary?
The highest salary for a Customer service assistant, call center is 37600 kr. This salary belongs to a man working in the Private sector with a upper secondary education, maximum 2 years. The highest salary for a woman in this profession is 35000 kr.
Who has the lowest salary?
The lowest salary for a Customer service assistant, call center is 31000 kr. This salary belongs to a woman also working in the Private sector. The lowest salary for a man in this profession is 31400 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 97% 26300 kr 27400 kr
25-34 96% 31200 kr 32200 kr
35-44 99% 35100 kr 35800 kr
45-54 91% 36600 kr 37500 kr
55-64 88% 37300 kr 38300 kr
65-68 36100 kr 36500 kr
Snitt 97% 32400 kr 33400 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Customer service assistant, call center has the SSYK code 4222, which we use to match against the SCB database to obtain the latest salary statistics.

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Salary, Taxes, and Fees
Net salary 31 390
Net salary
31 390
Taxes
11 718
Fees
12 582

With our Swedish tax calculator, you can easily calculate your after-tax income (net salary).

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* Updated with 2026 taxes

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