Customer service assistant, call center salary

Salary and Working Conditions for Customer Service Assistant, Call Center

Working as a Customer Service Assistant in a call center means being the voice of the company. You handle customer inquiries, solve problems, and offer support via phone, email, or chat. For this important role, the average salary is 30 500 kronor per month. This is an increase from 29 300 kronor from the previous measurement, showing a positive salary development within the profession.

Salary Structure and Gender Equality

The average salary for men in the profession is around 31 200 kronor, while women earn about 30 000 kronor. This means that women earn 96% of what their male colleagues do on average. The lowest salary for a Customer Service Assistant in a call center is 29000 kronor for a woman with three years of high school education in the private sector. For men, the lowest salary is 30100 kronor. On the other hand, the highest salary can reach 34300 kronor for men and 32200 kronor for women.

Hourly Wage and Employment Form

For those working on an hourly basis, the average wage is 183 kronor per hour, based on an assumption of 166 working hours per month. This provides a flexible work arrangement for those who prefer not to be permanently employed.

Working Conditions and Benefits

As a Customer Service Assistant in a call center, the work environment is often located in an office or home setting, thanks to the increasing opportunity for remote work. This offers a certain level of flexibility and can facilitate the balance between work and personal life. Some employers also offer benefits such as paid training to enhance your skills and career opportunities.

Future Prospects and Job Market

According to the Swedish Public Employment Service's forecasts, the job opportunities for Customer Service personnel are moderate. Over a five-year period, demand is expected to remain unchanged, indicating a stable job market with a balanced recruitment situation. This means there is neither a surplus nor a shortage of labor within the profession on a national level.

Education and Qualifications

To become a Customer Service Assistant in a call center, a high school education is usually required. Additionally, good communication skills and the ability to handle stress are important qualities. Some employers may also require previous experience in customer service or sales, but it is not always a mandatory requirement.

Considerations for Choosing the Profession

Working as a Customer Service Assistant in a call center can be rewarding for those who enjoy helping people and solving problems. It is important to be aware of the often high workload and to be able to handle multiple tasks simultaneously. The work can sometimes be monotonous, but it also provides an opportunity to develop communication skills and learn to deal with different types of customers.

• Flexibility with the option to work from home
• Stable job market with unchanged future prospects
• Salary development showing a positive trend
• Opportunity for paid training and career development

In conclusion, a job as a Customer Service Assistant in a call center is a stable and rewarding career choice with a reasonable salary and good future prospects. For those interested in a career in service and communication, this profession offers many opportunities.