Customer service assistant, call center salary

Customer Service Assistant, Call Center: Salary and Working Conditions

Working as a customer service assistant in a call center involves handling incoming and sometimes outgoing calls from customers seeking help or information. It is an important role that often requires good communication skills and patience. The position may involve solving problems, answering questions, providing technical support, or taking orders.

Salary for Customer Service Assistant, Call Center

The average salary for a customer service assistant in a call center is 30 500 kronor per month. There is a gender pay gap where men earn an average of 31 200 kronor while women earn 30 000 kronor. This means that women earn 96% of what men do. It is also worth noting that the average salary has increased from 29 300 kronor to 30 500 kronor since the last measurement.

Education and Requirements

To work as a customer service assistant in a call center, usually no specific higher education is required. Many employers offer internal training and orientation programs for new hires. However, it is important to have good knowledge of Swedish and English, both spoken and written, as well as being computer literate.

Job Outlook and Recruitment Situation

According to the Employment Service, the job prospects for customer service personnel are considered moderate at the national level. The recruitment situation is characterized by balance, and the demand for customer service personnel is expected to remain unchanged over a five-year period. This means that the job market for this profession is stable but not expansive.

What to Consider if You Want to Work as a Customer Service Assistant

It is important to be prepared to handle many calls and sometimes stressful situations. The role requires being service-oriented, solution-focused, and able to quickly understand various problems. A positive attitude and patience are also important qualities.

Benefits

Benefits may vary depending on the employer. Many call centers offer paid training and sometimes other benefits such as a company-paid mobile phone or other technical aids. It is always a good idea to inquire about the benefits included when applying for a job as a customer service assistant.