How much does a Customer consultant make

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  2. Customer consultant
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Customer consultant

51 300 kr

Corporate salespeople

38 200 - 61 500 kr / month

Women earn 89% of what men do.

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What will be the salary after tax?

Salary progression Customer consultant

Average salary 51 300 kr
Males 53 000 kr
Females 47 200 kr
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What does a customer consultant do? – Tasks and work environment

A customer consultant is responsible for providing professional service and advice to the company's customers, often within the B2B segment. Tasks include handling incoming inquiries, solving problems, managing orders, and following up on customer relationships. Customer consultants often work in teams and maintain ongoing contact with salespeople, technicians, and other internal functions. The work environment is typically office-based and can be both fast-paced and social, with digital tools and the telephone as central work tools.

Salary development over time

The profession of customer consultant has experienced steady salary growth in recent years. In 2022, the average salary was 46,700 SEK, increasing in 2023 to 49 600. During 2024, the average salary continued to rise to 51 300, which corresponds to an increase of approximately 10% over a three-year period. This development reflects an increased demand for competent customer consultants in the corporate sector, where digitalization and higher customer service expectations have contributed to higher salary levels. The trend indicates that the role has become more specialized, which may also explain the salary increase. Salaries are also influenced by education level and experience, with those having longer post-secondary education generally earning higher salaries.

Customer consultant salary – comprehensive overview

  • Average salary: 51 300 SEK/month
  • Lowest salary: 38,200 SEK/month
  • Highest salary: 61,500 SEK/month
  • Hourly wage (average): 309 SEK
  • Women: 47 200 SEK/month
  • Men: 53 000 SEK/month
  • Women earn: 89% of men's salaries
  • Regional differences: May occur, but no clear statistics available

Education and qualifications

The path to becoming a customer consultant varies, but a high school diploma with a focus on economics, commerce, or administration is a common foundation. Many employers prefer candidates with post-secondary education, especially in sales, marketing, or customer service. Practical experience, good communication skills, and digital competence are important merits. There are also opportunities to strengthen your profile through relevant courses and certifications.

  • High school diploma: Economics, commerce, or administration
  • Post-secondary education: 1–3 years in sales, marketing, or customer service
  • Certifications: Courses in CRM systems, customer interaction, or sales
  • Internship/Trainee: Common in larger companies
  • Digital skills: Experience with business systems, email, and phone

Many customer consultants advance to specialist roles in sales or customer relations – a role that opens doors to multiple career paths, especially for those who enjoy building long-term relationships and understanding corporate clients' needs.

– statsskuld.se

Common benefits and compensation

Common benefits for customer consultants include wellness allowances, occupational pension, flexible working hours, and sometimes bonuses linked to performance. Some employers also offer training support, subsidized lunch, and staff discounts. Access to modern work tools and remote work options may be available, especially at larger employers.

Competition and challenges

The customer consultant profession has moderate competition and a balanced labor market, according to forecasts from the Employment Service. Over the next five years, demand is expected to remain unchanged, meaning there is neither a shortage nor an oversupply of qualified candidates. Challenges in the profession often involve managing a high tempo, complex customer cases, and quickly adapting to new digital tools. The ability to maintain high service levels even during stressful periods is crucial. There is also a clear salary gap between men and women, which can influence the competitiveness within certain companies or regions.

Tips for those who want to become a customer consultant

To succeed as a customer consultant, it is important to have a strong service mindset and good communication skills. Being solution-oriented helps with complex customer cases and facilitates collaboration with other departments. Precision is important to handle multiple cases simultaneously and ensure nothing falls through the cracks. Those who are stress-resistant and flexible will find changeovers and high tempo easier to manage. Investing in digital skills and developing the ability to work in various systems increases employability and future career opportunities. A positive attitude and the ability to build trust with customers are also crucial for enjoying and succeeding in the role.

Key facts about Customer Consultant

  • Education level: High school diploma, often supplemented with post-secondary studies
  • Work environment: Office-based, often with remote work options
  • Work form: Usually full-time, but part-time employment also occurs
  • Demand: Moderate, approximately 550 job openings nationally within the profession
  • Special skills: CRM systems, customer interaction, and digital communication

Career paths and future prospects

After three to five years in the role of customer consultant, opportunities open for more qualified positions such as key account manager, team leader, or specialist in customer relations and sales. Some choose to diversify into training roles or internal support. According to forecasts from the Employment Service, the job market for business salespeople, including customer consultants, is balanced with moderate job opportunities. Over the next five years, demand is expected to remain unchanged, indicating stability in the profession. Digitalization and increased service requirements may, however, lead to further development and specialization of tasks.

Frequently asked questions about Customer Consultant

  • What is the average salary of a customer consultant?
    - The average salary is 51 300 SEK/month.
  • What is the highest salary for a customer consultant?
    - The highest salary is 61,500 SEK and belongs to a man with post-secondary education.
  • Are there differences between men and women?
    - Yes, women earn on average 47 200, which is 89% of men's salaries.
  • What education is required to become a customer consultant?
    - A high school diploma is the basic requirement, but post-secondary studies in sales or customer service are advantageous.
  • What are the future prospects?
    - Demand is moderate and the forecast is unchanged over the next five years.
  • What are the duties of a customer consultant?
    - Customer contact, advising, administration, and problem-solving for corporate clients.
  • Are there regional salary differences?
    - Regional differences may occur, but there is no clear statistics for the profession.

Richard Andersson

Richard Andersson - 2025-07-12 08:17:49

Occupation
Who has the highest salary?
The highest salary for a Customer consultant is 61500 kr. This salary belongs to a man working in the Privately employed officials with a post-secondary education, 3 years or more. The highest salary for a woman in this profession is 52200 kr.
Who has the lowest salary?
The lowest salary for a Customer consultant is 38200 kr. This salary belongs to a woman also working in the Government sector. The lowest salary for a man in this profession is 46500 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 94% 32900 kr 34300 kr
25-34 93% 43000 kr 44900 kr
35-44 86% 49200 kr 52000 kr
45-54 91% 52600 kr 55600 kr
55-64 90% 53400 kr 56200 kr
65-68 50400 kr 53100 kr
Snitt 89% 48700 kr 51300 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Customer consultant has the SSYK code 3322, which we use to match against the SCB database to obtain the latest salary statistics.

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