How much does a Call center staff, sales make

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  2. Call center staff, sales
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Call center staff, sales

33 200 kr

Telemarketers etc.

30 800 - 35 000 kr / month

Women earn 106% of what men do.

Försäljning & inköp

What will be the salary after tax?

Salary progression Call center staff, sales

Average salary 33 200 kr
Males 32 400 kr
Females 34 500 kr
1 Likes 0 Comments 602 Vacant jobs ->

What does a sales call center employee do? – Tasks and work environment

Sales call center employees primarily contact potential and existing customers via phone to sell products or services. The work often involves following up on leads, presenting offers, handling objections, and closing sales. Many roles also include administration of customer data and documentation of calls. The work environment is characterized by a high pace, clear sales goals, and demands for communication skills. The work often takes place in open-plan offices or digital environments, where individual performance and teamwork are important.

Salary development over time

The salary for sales call center employees has shown a clear increase in recent years. In 2022, the average salary was 29,500 kronor per month, rising to 32 400 kronor in 2023. During 2024, the average salary continued to rise to 33 200 kronor, representing a total increase of approximately 12.5% over three years. This positive trend can partly be explained by increased demand for sales skills, competition for labor, and more employers offering incentives to retain experienced staff. Additionally, inflation adjustments and a greater focus on equal pay in the industry have contributed to the rise. Differences in education level and experience also influence salary variation.

Sales call center employee salary – comprehensive overview

  • Average salary: 33 200 kr/month
  • Lowest salary: 30,800 kr/month (men), 33,700 kr/month (women)
  • Highest salary: 35,000 kr/month (men), 34,500 kr/month (women)
  • Hourly wage (average): 200 kr/hour
  • Gender differences: Women earn 106% of what men do
  • Regional differences: Salary variations may occur between different regions, but detailed statistics are lacking

Education and qualifications

To work as a sales call center employee, a high school diploma is usually required, often with a focus on commerce or sales. Employers commonly offer internal training and orientation, but prior experience in customer contact or sales is considered advantageous. Digital skills and good communication abilities are important for success in the role.

  • High school diploma: Usually with a focus on commerce or sales (3 years)
  • Internal training: Often mandatory with the employer
  • Courses in sales/communication: Meritorious but not mandatory
  • Internship or traineeship: Occurs, especially for younger job seekers
  • Experience in customer contact: Seen as an advantage in recruitment

Many call centers have developed advanced digital systems that support staff in real-time, making it easier to quickly find information and deliver tailored solutions to each customer.

– statsskuld.se

Common benefits and compensation

In addition to base salary, performance-based bonuses or commissions are often offered, especially upon achieving sales targets. Other common benefits include wellness allowances, subsidized lunches, remote work options, and discounts on the company's products or services. Some employers also offer pension contributions and health insurance as part of the employment package.

Competition and challenges

The competition for jobs in sales call center roles is relatively high, especially for the most attractive employers. The industry is characterized by some staff turnover, which requires quick learning ability and adaptability. A challenge is to meet high sales targets while managing stress and monotonous tasks. Digitalization and automation have also changed the profession, requiring employees to quickly adapt to new systems and ways of working. Additionally, customers are demanding higher levels of service and engagement, increasing the need for social skills and problem-solving ability.

Tips for those who want to become sales call center employees

To succeed as a sales call center employee, being communicative and attentive is beneficial, as it facilitates customer contact and increases the chances of successful sales. A positive attitude and persistence are crucial for handling setbacks and maintaining motivation during repeated calls. It is also important to be resilient and able to work systematically, especially when the pace is high and goals are clear. Being results-oriented and receptive to feedback helps to develop in the role and achieve better sales results. Finally, adaptability and willingness to learn new techniques and systems are valuable traits in a changing industry.

Key facts about sales call center employees

  • Educational level: High school diploma, often with internal training
  • Work environment: Office or remote, high pace and clear goals
  • Typical employment type: Full-time, sometimes hourly employment
  • Demand: Approximately 550 job openings within the profession in Sweden
  • Special skills: Sales, customer service, and digital systems

Career paths and future prospects

After three to five years in the profession, many choose to advance to roles such as team leader, sales coach, or account manager. Others move on to more qualified sales or customer service roles in other industries. Some choose to specialize in digital sales or further education in marketing. According to the Swedish Public Employment Service, there is currently no specific forecast for sales call center personnel, but about 550 job openings suggest continued demand. The industry's development is influenced by digitalization and changing buying behaviors, making adaptability and further training important for long-term career growth.

Frequently asked questions about sales call center personnel

  • What does a sales call center employee earn?
    - A sales call center employee has an average salary of 33 200 kronor per month.
  • What are the gender differences in salary?
    - Women earn an average of 34,500 kronor and men 32 400 kronor, which means women earn 106% of men's salary.
  • What education is required to work as a sales call center employee?
    - Usually, a high school diploma, preferably with a focus on sales, along with internal training from the employer.
  • Are there many job openings in the profession?
    - Yes, there are approximately 550 job openings within the profession in Sweden.
  • What are the most common benefits?
    - Common benefits include bonuses/provisions, wellness allowances, and sometimes remote work options.
  • What is the work environment like?
    - The work environment is often office-based with a high pace and clear sales targets.
  • What are the highest and lowest salaries for sales call center employees?
    - The highest salary is 35,000 kronor per month and the lowest 30,800 kronor, depending on experience, education, and employment type.

Richard Andersson

Richard Andersson - 2025-07-10 15:54:51

Occupation
Who has the highest salary?
The highest salary for a Call center staff, sales is 35000 kr. This salary belongs to a man working in the Privately employed officials with a post-secondary education, less than 3 years. The highest salary for a woman in this profession is 34500 kr.
Who has the lowest salary?
The lowest salary for a Call center staff, sales is 30800 kr. This salary belongs to a man working in the Multiple sectors. The lowest salary for a woman in this profession is 33700 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 93% 26800 kr 27300 kr
25-34 95% 32500 kr 33000 kr
35-44 98% 34800 kr 35800 kr
45-54 38000 kr 38700 kr
Snitt 106% 32600 kr 33200 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Call center staff, sales has the SSYK code 5242, which we use to match against the SCB database to obtain the latest salary statistics.

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