Vacant job

Do you have experience in customer service and administration, and thrive in a role where you can combine service with case processing? Jefferson Wells is now looking for a Customer Service/Case Handler for a consultancy assignment within the public sector. Here you will have the opportunity to contribute to a socially important operation by providing professional service and handling cases in a regulated environment. Apply today!

Location: Borlange
Employment Type: Consultancy assignment via Jefferson Wells
Scope: 75-100 %
Assignment Duration: September 1, 2026, to December 31, 2026
Selection and interviews are conducted on an ongoing basis, and the position may be filled before the application deadline.

About the Assignment
In the role of Customer Service/Case Handler, you will work with providing service and support to customers and citizens, as well as handling cases within the operation's area of responsibility. You will become part of a customer service function where you help answer questions, guide customers, and process simpler cases according to existing routines and regulations.
The work involves many contact points and suits you if you are service-oriented, communicative, and thrive working at a high pace with a focus on quality and precision.

Responsibilities

• Answer incoming phone calls from customers and citizens
• Handle and respond to written inquiries
• Process less complex parts of case and review processes
• Register, administer, and document cases according to existing routines
• Provide guidance and information to customers regarding various cases
• Work in several different IT systems and ensure correct documentation
• Contribute to a professional and customer-oriented approach

Qualifications
To be considered for the assignment, you must meet the following requirements:

• Completed upper secondary education or equivalent
• At least one (1) year of experience in similar tasks
• Experience in handling less complex cases
• Good ability to express yourself in Swedish, both verbally and in writing
• Good computer skills and ability to work in different IT environments

It is an advantage if you also have:

• Experience independently handling and making decisions in cases within the public sector
• Experience in authority exercises (public administration)
• Experience working based on legislation and regulations
• Experience dealing with customers or citizens in demanding situations
• Good spoken English skills
• Knowledge of other languages in addition to Swedish and English

Personal Attributes
To succeed in the assignment, we are looking for someone who is service-oriented, positive, and has a professional attitude. You enjoy customer contact, take responsibility for your tasks, and have the ability to handle varying tasks at a high pace.
We see that you:

• Are customer-oriented and have good communication skills
• Are positive and collaborate well with others
• Work carefully and systematically
• Are reliable and responsible
• Take initiative and learn new tasks easily
• Are solution-oriented and flexible
• Enjoy working towards set goals during periods of high workload

About Jefferson Wells
Jefferson Wells is a consultancy and recruitment company specialized in competence supply for managers and specialists. Jefferson Wells' unique expertise and industry experience enable us to help businesses grow and offer long-term career development for our candidates. Jefferson Wells is present in about 50 locations in Sweden and in more than 50 countries worldwide, and is part of ManpowerGroup. With our extensive network, we can offer a multitude of exciting job openings. We match your skills and career goals with some of Sweden's most attractive businesses and brands, so that you can achieve your career goals.

Application
We warmly welcome your application by registering your CV. Please note that we do not accept applications via email. Selection is conducted on an ongoing basis.