Vacant job

Customer Service Representative at Bilia – Join our firstline team!

Do you want to be part of an engaged and tightly knit team where we together create a world-class customer experience? At Bilia, we work in a joint customer service team – ONE Customer Service – where we collaborate regardless of which team we belong to, in order to always meet the customer's needs in the best possible way.

About the role

As a Customer Service Representative at Bilia, you are an important part of our central customer service. We work in different teams – Firstline and Secondline – but with a shared desire to make a difference in every customer interaction.

We are currently looking for new stars to join our firstline team!

In this role, you may work with:

• Receiving incoming calls from customers, being Bilia's voice outward, and providing professional guidance.
• Booking services such as maintenance, troubleshooting, damage inspections, and tire issues.

We support each other during peak workloads to meet customer needs with high quality.

Who are you?

To thrive with us, you need to be a team player with a strong sense of service and a genuine commitment to the customer experience. You feel confident in both verbal and written communication, adapt your communication style to each customer, and enjoy a varied pace where no two days are alike. You are motivated by having clear goals to work towards – both your own and the team's. Seeing results and developing together with colleagues gives you energy and job satisfaction.

We are looking for someone who:

• Has at least a high school education and preferably experience in customer service, preferably via phone.
• Is accustomed to working in digital systems.
• Speaks and writes fluently in Swedish and English.
• Is organized, responsible, and flexible in your approach to work.
• Has a positive attitude, is helpful to both customers and colleagues, and enjoys working towards common goals.

The most important thing for us is who you are as a person. Your attitude, your commitment, and your ability to collaborate – that is what creates really good customer service.

What we offer

At Bilia, you become part of a future-oriented and modern company where we value development, teamwork, and top-class customer experiences. Here you get the chance to grow in a role with variety, responsibility, and the opportunity to make a real difference – every day.

We care about our employees and their well-being. Therefore, we offer among other things 5,000 SEK in wellness benefits per year, so that you can invest in your health and feel good – both at and outside work.

Employment type, scope, location

The position is a full-time employment located in Västerås, starting as agreed. The employment begins with a probationary period of 6 months.

Working hours are scheduled on weekdays between 07:00–18:00, according to a rotating schedule.

We review applications on an ongoing basis, which means that the position may be filled before the final application date.