Vacant job

Do you want to work in technical support in a socially vital operation where you make a difference every day? As an employee at the Servicedesk, you will become part of an engaged team that delivers proactive and business-oriented IT support to the entire agency. Here you will develop in a role with a high pace, close collaboration, and a strong focus on service. Together, we get Sweden to work. Do you want to join us?

The Unit's Mission

The Support and Monitoring unit is tasked with monitoring our systems in real-time. By working proactively, we contribute to stable and secure IT operations. We work closely with the business operations and are involved in the development of both working methods and IT solutions. Together with other functions within the unit, we deliver proactive and business-oriented support to both the agency's employees and external users.

Our Servicedesk is located in two cities, Härnösand and Östersund, and consists of approximately 40 employees. We are responsible for technical support within the Swedish Public Employment Service's IT environment and serve as a crucial link between users and specialists in various IT areas.

Job Description

As an employee at our Servicedesk, your main responsibility is to support our users by receiving fault reports via phone, email, and web forms. This also includes handling orders and inquiries to some extent, as well as providing support and guidance. Here you will work in both first and second-line support.

You handle calls via our contact management platform and document and manage all cases in ServiceNow. You work closely with your colleagues, primarily within your work group, but may also need to collaborate with others within our unit and the rest of the agency.

Our working hours are Monday–Friday, 07:48–16:30. Your work schedule is set by our Staffing Coordination team, which is also responsible for the daily traffic management of incoming cases.

What We Offer

We are looking for one to two employees for permanent full-time positions, which may start with a six-month probationary period. Start date by agreement. The primary location is Härnösand, but placement in Östersund is also possible.

We offer you the opportunity to work at a workplace where we value the balance between work and private life. You will have access to a generous vacation agreement, flexible working hours, and the possibility to work remotely to some extent after completing the introduction period.

As an employee of the Swedish Public Employment Service, you also have access to competence development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and for society as a whole.

Basic Requirements for the Position

• Completed upper secondary education or equivalent work experience assessed by the employer as equivalent.
• Experience in handling calls as first-line support (incoming telephony).
• Good knowledge of Swedish and English, both spoken and written.

Other Merits for the Position

• Experience working with case management systems, e.g., ServiceNow.
• Experience working in technical support.

The public sector values guide us in our daily work. As an employee here, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

In addition, you must have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria. Read more about the public sector values and our employee criteria on our website.

As an employee of the Swedish Public Employment Service, you are expected to be:

Responsible – take responsibility for your work, collaborate, and contribute to a good working environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Result-oriented – plan, follow up, and contribute to business benefits and results.

Application

Does this sound like a job for you? Please submit your application by 2026-08-09.

Attach your CV where you specify the year, month, and duties for each employment, as well as certificates proving the requirements for education and/or work experience in your application.

It is important that you answer the selection questions in detail and truthfully, so that we get a clear picture of your experience. If the requested information is not provided, you risk being excluded from the selection process. You do not need to send a cover letter.

Selection tests may occur during the recruitment process. We will keep you informed throughout the entire recruitment process. More about our recruitment process.

If you have protected personal data, please contact the recruitment partner named in the advertisement, and you will receive help with submitting your application.