Vacant job

As a Customer Service Representative at Amili, you help people achieve a more secure financial situation while creating a positive customer experience. Every call is a chance to make a real difference.

About the role

As a Customer Service Representative at Amili, you help people achieve a more secure financial situation while creating a professional and positive customer experience. You will become a specialist in invoices, payments, and debt collection matters, handling customer inquiries via phone.

You will receive a thorough introduction where you are trained in the claims management process as well as relevant laws and guidelines. Therefore, you do not need to have specialist knowledge from the start – we provide you with the right prerequisites for success.

You will become part of an engaged team of approximately 40 colleagues who are jointly responsible for the entire workflow, from the invoice being sent out until the payment is registered.

Responsibilities

• Provide support and guidance regarding invoices, payments, and debt collection via phone.
• Contribute to sustainable payment solutions for private individuals.
• Ensure professional and solution-oriented customer dialogue.

Who we are looking for

• Upper secondary education.
• Fluent proficiency in Swedish and English, both spoken and written.
• Good computer skills and a strong ability to work in parallel across multiple systems while talking on the phone.
• Clean credit record without payment defaults (credit check will be conducted).
• Previous experience in customer service is a merit.

We place great emphasis on personal suitability. To thrive in this role, you are self-assured and have the ability to maintain professional calm and a friendly attitude, even during challenging phone calls. You are motivated by problem-solving and have a desire to learn. We also look for candidates with good technical understanding to navigate various systems.

What we offer

At Amili, you will work in an organization with engaged colleagues and visible leadership. We offer:

• Modern offices in Oceanhamnen, Helsingborg.
• Thorough introduction and continuous competence development.
• An inclusive culture with clear collaboration and shared goals.

Welcome to a place where you can grow, influence, and truly thrive. For a glimpse into our daily life, follow us on Instagram: @amilisverige

Do you want to become our new colleague?

Do you recognize yourself in the description? Then we want your application by August 30th. We conduct interviews on an ongoing basis, and the position may be filled before the final application deadline.

Please note that during July-August we have periods of vacation leave, which means our response time and processing of applications may take slightly longer. We appreciate your patience and look forward to reading your application!

Given our industry, a credit check is conducted as part of the process.

Practical information

• Employment type: Full-time, permanent position with a 6-month probation period.
• Start date: October 5, 2026.
• Location: Helsingborg, Oceanhamnen
• Working hours: Varying shifts between 07:00–19:00, weekdays (excluding public holidays).
• Salary: According to agreement
• Application deadline: 2026-08-30 (selection is ongoing)

Contact person: [email protected] and [email protected]