Vacant job

Role Purpose

The Lead Operator is responsible for the day-to-day performance of the operator team and the overall quality of scanning operations and member experience. Reporting to the Clinic Lead, the Lead Operator acts as the primary interface between HQ operational functions and the clinic floor, translating standards and priorities into consistent, high-quality delivery.

This role is for someone who leads by example: a technically excellent operator who brings genuine people leadership capability, and a strong commitment to member experience. You will directly manage the operator team and work in close partnership with the Clinic Lead to keep the clinic running at its best every day.

What You'll Deliver in the First 6–12 Months

• Lead and coach the operator team through structured 1:1s, clear standards, and consistent embedding of Neko values.
• Act as the operational escalation point on the floor, triaging issues calmly and decisively.
• Own daily operator workflow, room readiness, and shift scheduling so the clinic runs efficiently at all times.
• Monitor operator KPIs, and drive continuous improvement.
• Support operator recruitment and lead on-floor training and competency checks.
• Ensure safety compliance and clinic floor standards, escalating equipment or environmental issues as needed.
• Partner with Operations, People, Training, Facilities, Tech, and Governance on scheduling, performance, and audit readiness.
• Remain hands-on and visible as a scanning operator, role-modelling the standards expected of the team.

Minimum Qualifications

• Healthcare education background.
• Highly proficient clinician, leading by example in phlebotomy, and hands-on clinical/technical experience.
• Previous team management experience.
• Proficiency in Swedish and English.
• Excellent communication and interpersonal skills.
• Able to manage multiple priorities simultaneously without compromising quality or patient experience.
• Clear, direct, and effective communicator across all levels of the team and with patients.

Application Deadline

10th August. Please note that applications will be reviewed after the application deadline.