Vacant job

At Falkenberg Energi, you will become an important part of our customer service and a dedicated team that together creates value for both customers and society. Welcome to us!

Your Future Employer

Falkenberg Energi AB is a municipally owned company. Here, all customers have the opportunity to become more sustainable. We often and gladly work together and think sustainability in both the short and long term. We offer 100% fossil-free district heating, are pioneers with electricity labeled Bra Miljöval (Good Environmental Choice), utilize smart technology in the power grid, and are passionate about our customers' solar energy. The company is 100% renewable, and we have already achieved the Paris Agreement's goal of being climate neutral by 2050. Nevertheless, the proactive work to constantly change and improve continues. We have just over 50 employees, a turnover of 440 MSEK, and good profitability. For more information about the company, see our website www.falkenberg-energi.se (http://www.falkenberg-energi.se).

What Does the Role Offer?

As an employee in our customer service, you will help our customers every day while becoming part of a stable and socially vital operation. Here you will have a varied job where you are a key link between the customers and the business. The role suits you if you enjoy combining service and administration.

Your Responsibilities:

• Receive and handle incoming calls and emails from customers.
• Answer questions regarding, for example, electricity contracts, consumption, moving procedures, power grid, and district heating.
• Register and follow up on cases in our systems.
• Other tasks related to sales and administration.

The position is 75% and located in Falkenberg.

Who Are You?

We are looking for you who have experience in a similar customer service role and are driven by creating good customer experiences. You work in a structured manner and have the ability to provide our customers with professional and friendly service. Experience from the energy sector or similar operations is an advantage. You have good computer skills and express yourself well in Swedish, both orally and in writing. At our company, you will work with ProBill and Lime.

As a person, you are self-reliant, proactive, and solution-oriented. You enjoy taking responsibility, actively seek the information you need, and see the value of collaborating with others to find the best solutions for the customer. To thrive here, it is also important that you share our core values and have an unpretentious attitude based on our shared values – engagement, openness, and responsibility.

Is This Your Perfect Match?

Here you will have the opportunity to develop in a pleasant workplace with a family-like atmosphere. You will become part of a cheerful and helpful team where cooperation, care, and an open working climate are a natural part of everyday life.

We Warmly Welcome Your Application

Does the position sound interesting?

Apply via effektiv.se (http://effektiv.se). The last date for applications is 2026-08-16. If you want to know more about the position, you are welcome to contact Maria Skärström from August 4th onwards at [email protected] (mailto:[email protected]).

About Team Effektiv

Effektiv is the innovative and personal company within recruitment, staffing, coaching, matching & interim. Sports roots and team spirit characterize the company; we work in teams in our staffing and recruitment processes, and sponsorship of sports clubs is a significant part of our activities.

To you as a candidate, we want to give that little extra, with a good experience throughout the entire recruitment process, which our award as Recruitment Company of the Year confirms. Effektiv's core values are Cheerful, Exploring, Long-term, and Proactive. Together they form the initials GULD (Gold). Effektiv wants to bring gold to its candidates, consultants, customers, and partners every day.

This is a direct recruitment, which means that Effektiv is responsible for the recruitment process and you will be employed directly by the client company.

Keywords: customer service, customer support, phone service, electricity contract, electricity consumption, Lime, ProBill