Vacant job

Customer Information Officer at Customer Center, Länstrafiken Kronoberg

At Region Kronoberg, we work to ensure that people in the county can live a safe and sustainable life. Every day, we meet the residents of Kronoberg in healthcare, public transport, and in the work with the county's development. Here, ideas are valued, there are great opportunities for development, and a welcoming, open, and friendly work climate. Länstrafiken Kronoberg is an administration within Region Kronoberg. Our mission is to contribute to good travel opportunities in the county by offering a well-functioning public transport system. Länstrafiken performs over 10 million journeys per year, and our overarching goal is to have more and happier customers.

1 position(s).

JOB DESCRIPTION

We are now looking for a hourly customer information officer for our Customer Center at the travel center in Växjö.

Those of us who work at the Customer Center enjoy providing Länstrafiken Kronoberg's customers with good service in a professional manner. We are the face of the company, and with our competence, we create trust and security for our travelers.

For our customers to be able to use our services, it is important that we are available at the cash desk, by phone, and via email for ticket sales, as well as to provide basic traffic information in both Swedish and English.

The role also includes tasks such as responding to customer inquiries and reporting sales. To succeed in our mission, we also need to have close cooperation with other departments and transport companies within Länstrafiken.

QUALIFICATIONS

We are looking for someone who:

• Has at least a high school education, preferably with a logistics education
• Has experience in sales and customer service
• Has very good language skills in Swedish and English, both spoken and written
• Has experience working with different computer systems and applications, as well as the ability to learn new systems
• Enjoys the challenge of providing our customers with good and fast service and being flexible in meeting customers' varying needs
• Has a calm and cooperative manner towards customers and colleagues
• Can provide good service even in stressful situations
• Is interested in public transport and wants to understand how our traffic connects with the outside world
• Has a B driving license

To facilitate the processing of your application, please:

• Attach a detailed CV
• Include relevant grades and certificates

We place great importance on your personal qualities.

We conduct ongoing selection, and the position may therefore be filled before the final application date.

Salary form: Hourly wage.
Employment type: Fixed-term employment.
Duration: 6 months or longer, start date: As soon as possible after agreement.

Questions about specific jobs are answered by the recruiter or contact person specified in the advertisement. To submit your application, click the application link in the advertisement.

The information you provide may be disclosed according to the rules for public documents under the principle of public access, and your data is processed in accordance with the Data Protection Regulation (GDPR).

Contact the responsible recruiter at Region Kronoberg for protected identity for further information on how to apply and the handling of your personal data.

We politely but firmly decline offers of advertising and recruitment services in connection with this advertisement.

To read more about the current collective agreement and starting salary: https://www.regionkronoberg.se/jobb-och-utbildning/formaner/ (https://www.regionkronoberg.se/jobb-och-utbildning/formaner/)