Vacant job

Do you have a technical interest and are driven by solving problems and delivering service? Do you want to be part of an engaged and close-knit team where you have the opportunity to develop and make an impact? Then this might be the job for you, welcome with your application!

About the role

As Technical Support at Elon Group, you will become part of an engaged and close-knit team of five colleagues who together have extensive experience within the company. You will work closely with colleagues, customers, and the company's technicians to deliver high-quality service and solve technical challenges. In the role of technical support, you are expected to become an expert on the products and will receive continuous training to provide customers with the right and efficient help. Furthermore, you will have the opportunity to influence your daily work and be involved in creating and updating routines and product manuals within the team.

Here is how Tobias, an employee in technical support, answers the question of what makes him enjoy working at Elon: "I enjoy my role thanks to the strong sense of family and cohesion. We support each other and share a common drive. This allows me to take responsibility and use my skills to help customers, technicians, and stores. We are an experienced group with a strong bond who have fun at work, which I really appreciate."

What we offer

• A position in a listed company with a long history and a strong brand, offering good long-term development opportunities
• Opportunity to influence your development and strengthen your skills within the company
• Favorable employee discounts on Elon's product range

Responsibilities

• Handling and assessment of incoming fault reports
• Troubleshooting and product follow-up for white goods, air source heat pumps, and household items
• Technical support in contact with both service technicians, stores, and customers regarding products under Elon's own brands – Elvita and Canvac
• Conducting service training for technicians

We are looking for you who

• Have a technical background, whether from education, previous work roles, or personal interest
• Have good technical understanding and excellent computer skills, with experience working in multiple different systems simultaneously
• Speak and write fluently in Swedish and English, as this is part of daily work
• Hold a valid driver's license (Category B)

It is an advantage if you:

• Have experience in a similar role
• Have knowledge of electrical technology and experience reading electrical diagrams

Who are you as a person?

To succeed in this role, we believe you are a responsible and structured person. You are problem-solving and have the ability to think logically, which enables you to identify both simple and complex solutions. You are stress-resistant and can handle multiple tasks in parallel while prioritizing effectively. Additionally, you are responsive to both colleagues and customers and have a talent for communicating complex solutions in a pedagogical and simple way.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.