Vacant job

About the role As a Customer Assistant, you will become a vital part of the customer service function, working closely with both tenants and housing applicants. The role involves daily contact with customers via the reception desk, phone, email, and chat. You are responsible for providing professional service, handling incoming inquiries, and ensuring that customers receive clear information and a warm welcome.

You will work in a team focused on accessibility, quality, and customer satisfaction.

Start date: September 14th or as agreed

Working hours: Weekdays according to schedule, 07:00–15:30 or 07:30–16:00. The work is on-site; remote work is not an option.

Responsibilities: In this role, you will among other things:

• Answer questions regarding rentals and housing applications
• Receive and handle inquiries from tenants, housing applicants, and other stakeholders.
• Provide status updates on ongoing cases
• Receive and register fault reports
• Handle keys and access cards/tags
• Process payment matters, such as rent payments and orders for maintenance and extras.
• Draft agreements for parking spaces and storage units
• Handle terminations of housing, parking spaces, and storage units
• Be responsible for certain mail handling

We are looking for someone who:

• Has a high school diploma
• Has experience in service work and customer contact
• Has worked in areas such as customer service, retail, reception, or other customer-focused operations
• Communicates fluently in Swedish, both verbally and in writing
• Has good knowledge of English, both verbally and in writing

Who are you?

We place great emphasis on personal suitability. To succeed in this role, we see that you are:

• Positive and service-oriented
• Receptive and empathetic in interactions with people
• Solution-oriented and proactive
• Structured and responsible
• Confident in prioritizing and maintaining calm even during periods of high tempo
• A team player who contributes with engagement and professional conduct

About the company Uniflex is one of Sweden's leading staffing and recruitment companies with over 20 years of experience in matching the right competence with the right workplace. Since 2002, we have helped companies find the right talent in technology, industry, administration, customer service, and other professional roles.

We work with recruitment, staffing, interim solutions, and collaborations with subcontractors – from specialists to leaders and roles within administration and office work. Over the years, we have successfully matched thousands of employees with both small and large operations across the country.

Let’s get to work!