Vacant job

Elgiganten is Sweden's leading retailer of home electronics, white goods, and kitchens. We currently have nearly 3,400 employees and a total of 168 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much bigger, and the business consists of several key functions such as department stores, retail shops, e-commerce, a Nordic central warehouse, and customer service. Join us and be part of our success!

Do you love contributing to a fantastic customer experience? We are now looking for a Service Advisor who delivers world-class service and is passionate about taking care of our customers in the best possible way!

Working at Elgiganten is fun, challenging, and fast-paced. It is not just our shared interest in what we sell that binds us together. Here you will find people – with a genuine desire to help others discover the joy in the magical world of technology. In this specific role, you will also have the opportunity to influence our customers' perception of us.

Your role as Service Advisor

As a Service Advisor, you will work within the Operations area, which consists of checkout, warehouse, support, and merchandising. This is a varied role where you will handle several different tasks, using your skills to make a difference and play a key part in our success. A large part of your daily routine will involve creating the best possible customer experience; you are simply a star at customer service. In addition to being responsible for handling payments, assisting with service tasks, product logistics, and warranty issues, you will also ensure that it is easy for our customers to shop and that they can take home the right product. By optimizing the shopping experience in the store and ensuring satisfied customers, we can reach our goals. The ability to solve problems on the path to success is another crucial part of the role. You will receive basic knowledge in all areas within Operations, giving you great flexibility in your daily work.

Who are you?

As a Service Advisor at Elgiganten, your personal qualities and motivation are the most important. You love meeting customers and achieving your goals, and of course, you have fun while doing it!

We believe that you

• Always have the customer in focus and are driven by providing every visitor with personal service
• Have a genuine feel for service and love working with people
• Learn quickly and have a desire to develop
• Are engaged, responsible, and have a will to do your best
• Thrive in organized environments and like creating structure

An interest in the goods and services we sell is a great advantage, but we will provide you with the knowledge and training required for the role during your introduction, all to help you succeed and thrive with us.

Who are we?

Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to become part of our community and, just like us, is driven by and shares our values: Win Together, Play Together, Grow Together and be Different Together. At Elgiganten, we believe that our differences make us stronger and that cohesion is a strength. Here, driven people with a great interest in both our customers and each other work together. Those who see opportunities, like fast changes, and are driven by contributing to positive results usually thrive with us. These are energetic people who have the ability to naturally take initiative and who want to develop.

Development with us

Our goal is to become the industry's best employer, and we believe we get there through, among other things, our good leadership. At Elgiganten, a good leader creates engagement, joy in work, and motivated employees. Development and internal training are areas we have chosen to invest in, including training in product knowledge, customer interactions, and leadership courses.

Elgiganten offers

• Agreed salary and pension
• Generous bonus scheme
• Benefits within fitness and employee discounts
• Internal training program for employees and leaders
• Good career opportunities

Other information

Employment type: Fixed-term contract until 2027-12-31
Hours: 70%. Working hours may include evenings and weekends.
Start date: By agreement
Application deadline: 2026-07-26

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.