Vacant job

Our Employee Journey

At Ovako, we believe that work is more than just a job – it is an opportunity to be part of something meaningful. We promote an open and friendly atmosphere where every individual is valued and where there are opportunities for personal and professional development. Many of us find satisfaction in the knowledge that our work contributes to making the world a better place.

As a Nordic global leader in sustainable steel, Ovako is not just a workplace; it is a community shaping a better future. While some may call us modest, the truth is that we realize real change starts with us. Join us on this journey of change, where the beauty of nature is just around the corner. Be a catalyst for positive change at Ovako.

Ovako in Hofors is now looking for an employee for the Customer Support department. You will become part of our Customer Support team in Hofors, which is a competent and positive group with a great sense of community. As an employee in Customer Support, your day will consist of contacts with sales companies and customers on a global level. Equally important are internal contacts within the organization, such as planning and production.

Does this sound like the next step for you? We warmly welcome your application today; we are conducting ongoing selections!

We are very proud of our steel, as well as the responsibility we take to contribute to a more sustainable society! Did you know, for example, that all our steel is produced from recycled scrap? This means our steel production has a carbon footprint that is 80 percent lower than the global average.

Our work is characterized by diversity and our core values: innovative, knowledgeable, and responsible. Do you want to develop with us?

Role Description

Your primary tasks will involve contacting customers and sales companies through Ovako's sales process, with the highest focus on ongoing business operations, from order booking to delivered orders, follow-up, and subsequent customer dialogue.

You are, therefore, a crucial link between production/planning and our sales companies and customers to proactively communicate regarding customer orders and deliveries.

You will primarily be involved in ongoing business operations regarding daily contact with customers and sales companies globally. Order booking and volume allocation, as well as proactive work with information and business intelligence for the marketing and sales organization within the company, will be a large part of your day.

You will actively work with defined goals and KPIs that are important to the company.

You are also responsible for updating and linking customer registers, price registers, and article registers. Some invoice management and administration of support systems important for business building and maintenance are also included.

As we are a global company with several production units in Sweden and customers around the world, travel may occur both within and outside Sweden.

Your Profile

We are looking for you with an academic background, with an engaged and present profile driven by delivering high-class service and quality customer contact.

You thrive with having many contact surfaces in your work, and we believe that you, the applicant, are a person who describes themselves as the "spider in the web" (central coordinator).

You are sensitive to customer needs and are a flexible person with the drive to tackle challenges and the ability to see solutions for them.

You are comfortable driving your work forward independently and making decisions within given frameworks. We also believe that you, the applicant, are a person who can handle that the workday does not always go as planned and can find joy in working with others.

To succeed in the role, you need to have good administrative skills and previous experience working with service and/or administration. You are computer literate, handle the Office suite well, and have the ability to retrieve and handle data and work in parallel in different systems. You have good knowledge of both Swedish and English, both spoken and written. Since our corporate language is English and a large part of communication with our customers takes place in English, you need to be comfortable using the English language on a daily basis. We consider it an advantage if you also master German or French.

As travel is part of the role, we would prefer that you, the applicant, have a B-driver's license.

As we are a technical industry, we believe it is an advantage if you have some technical knowledge and understanding from before. But if not, we believe in the willingness to learn and are convinced that with the right attitude and interest, you can learn!

The advertisement is published during summer and holiday periods, which may mean slightly longer response times than usual. We thank you for your patience and wish you a wonderful summer.

We warmly welcome your application!

About Ovako

Ovako is a leading producer of clean, high-quality special steel for the bearing, transportation, and manufacturing industries. Our steel is manufactured from 97% recycled material and enables strong and lightweight solutions with a world-leading low carbon footprint. With approximately 2,500 employees and a turnover of 900 million euros, Ovako operates in over 30 countries. The company is a subsidiary of Sanyo Special Steel and part of Nippon Steel Corporation, one of the world's largest steel producers. Our purpose is clear: Together we create steel for a sustainable society.

www.ovako.com, www.sanyo-steel.co.jp, www.nipponsteel.com, Ovako Company Video