Vacant job

Do you have experience in service and are you accustomed to interacting with people, perhaps from work in retail, reception, or other roles where the personal customer meeting is the focus? Apply for this assignment today!

About the Assignment

To our client in Gävle, we are now looking for a Customer Assistant. Our client's customer service team consists of 17 customer assistants who work with interactions with tenants and housing applicants at the reception, by phone, and via email. You will be part of the Customer Service group.

This is a consultancy assignment through us at Bemannia, starting September 14th or earlier by agreement.

Working Hours: According to schedule on weekdays from 07:00–15:30 or 07:30–16:00.
Scope: 100%.
Duration: 1 year with the possibility of extension in three-month periods.

The work is performed on-site; there is no possibility for remote work.

Interviews will preliminarily be conducted during weeks 35–36.

Your Responsibilities

The role of Customer Assistant is a varied job that requires you to enjoy working with service and be curious about your surroundings. In a welcoming, thoughtful, and human way, the Customer Assistant receives cases and handles them within the framework of established routines and processes, while ensuring that the tenant has understood and accepted the solution.

The Customer Assistant provides the right service, at the right time, and in the right way to all stakeholders – with a focus on accessibility, service, and communication. We place great emphasis on good treatment and ensuring that tenants and housing applicants feel heard and seen. We want to be personal and address the needs of all stakeholders.

The Customer Assistant meets people daily at our reception, via phone, email, and chat. Main responsibilities include:

• Answering general questions about renting and applying for housing.
• Receiving inquiries from tenants, housing applicants, and other stakeholders.
• Providing status updates on ongoing cases.
• Receiving fault reports.
• Key and tag management.
• Payment matters, such as rent payments, maintenance, and optional order requests.
• Drafting agreements for parking spaces and storage units.
• Termination of housing, parking spaces, and storage units.
• Mail handling.

Your Qualifications

• Completed upper secondary education.
• We are looking for a person who is positive, solution-oriented, and has a keen sense of service.
• Good at communicating, listening, and showing empathy regardless of the medium – face-to-face, over the phone, or via text.
• Previous experience in service and is accustomed to interacting with people, perhaps from work in retail, reception, or other roles where the personal customer meeting is the focus.
• Ability to express yourself well in both Swedish and English, verbally and in writing.

We place great emphasis on personal qualities in this request.

What We Offer You

As a consultant at Bemannia, you get:

⭐ Close contact with your consultant manager
⭐ Opportunities for more exciting assignments
⭐ Experience at educational workplaces where your competence makes a difference
⭐ Secure employment conditions

🔭 Read more about what it is like to be a consultant with us here: Working as a consultant via Bemannia

About the Application

Apply for the position by clicking "Apply" below. Please upload your CV in Word format and in Swedish. Selection and interviews are conducted continuously, and the position may be filled before the application deadline, August 13th.

We do not accept applications via email, but if you have specific questions regarding the position, they will be answered by the responsible recruiter, Pernilla Gärdén ([email protected]).

For general inquiries regarding your application or our recruitment process, you can reach us during office hours at +46 72-175 40 00.

Bemannia is a publicly owned and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through rental, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, as well as Office & Administration. Bemannia has framework agreements with the majority of Swedish authorities and municipalities, their administrations, and companies. Bemannia is a member of Kompetensföretagen and is an authorized Staffing Company and Recruitment Company, with collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Workers' Union. Bemannia is certified according to SS-EN ISO 9001:2015 (Quality Management Systems), SS-EN ISO 14001:2015 (Environmental Management Systems), SS-ISO 45001:2018 (Occupational Health and Safety Management Systems), and SS-ISO/IEC 27001:2022 (Information Security Management Systems).

The company's management has been active in the industry for 40 years.