Vacant job

As a customer service receptionist, you are a vital part of our client's operations and the first point of contact for tenants, housing applicants, and other visitors. With a professional, friendly, and engaged approach, you assist customers via the reception desk, phone, email, and chat.

Examples of responsibilities

You are responsible for handling incoming inquiries according to our procedures and processes, ensuring that customers receive clear information and feel confident in the solutions offered. At our client's site, accessibility, service, and good communication are always in focus.

We value a personal approach where every customer feels seen, heard, and well taken care of.

Your background, experience, and skills

In this role, you will among other things:

• Answer questions about housing rentals and the application process.
• Assist tenants, housing applicants, and other interested parties with their questions and cases.
• Provide updates on the status of ongoing cases.
• Receive and register fault reports.
• Handle keys and access tags.
• Administer payment matters, such as rent payments and orders for maintenance and extras.
• Draft agreements for parking spaces and storage units.
• Process cancellations for housing, parking spaces, and storage units.
• Manage incoming and outgoing mail.

We are looking for you who

You thrive in interactions with people and have a strong sense for service. You are communicative, solution-oriented, and have a natural ability to build trust. You work in a structured manner, take responsibility for your tasks, and enjoy having many contact points in a busy daily routine.

With us, you will have a varied and meaningful role where you, together with your colleagues, contribute to a positive customer experience every day.

Additionally, you meet the following requirements:

• High school diploma.
• Experience in service work, for example within retail, reception, or other operations where the personal customer meeting is the focus.
• Good habit of meeting and helping people in a professional and service-oriented manner.
• Very good ability to express yourself in Swedish, both orally and in writing.
• Good knowledge of English, both orally and in writing.

What we offer

The position is full-time (100%) with a planned start date of September 14th, or earlier by agreement. Working hours are scheduled on weekdays, either 07:00–15:30 or 07:30–16:00. The assignment runs for one year with the possibility of extension in three-month periods. The work is performed on-site at the client's location in Gävle, so there is no possibility of remote work.

Application

For questions regarding the position, you are warmly welcome to contact the responsible consulting manager, Elvira Björebäck, via email at [email protected].

Please note that we do not accept applications via email.

Jurek is a specialized partner in recruitment and consultancy staffing that helps companies find the right competence within Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality to create the best possible experience for both clients and candidates.