Vacant job

Become the technical expert behind tomorrow's biometric security solutions.

Do you have an engineering background and thrive in the intersection between hardware and software? As a Technical Support Engineer at Speed Identity, you will become a key person solving complex, business-critical issues for customers in over 90 countries.

About the role

At Speed Identity, we develop tomorrow's biometric security solutions. From advanced live registration systems used by authorities worldwide to high-performance data collection with uncompromising quality, we make identity management secure, efficient, and reliable.

Our technology is developed and manufactured in Sweden, meets world-class standards, and is used in business-critical applications globally across more than 90 countries.

The mission and the role

As a Technical Support Engineer at Speed Identity, you work at a deep technical level to ensure that complex, connected systems function flawlessly. The role requires a structured and analytical approach where you analyze data, read logs, and recreate environments to find the root cause of deviations.

You will not work as a field technician out in the field, but rather from the office, acting as a technical expert and advisor in close collaboration with technicians and software developers.

Responsibilities

• Troubleshoot and diagnose issues at the hardware, firmware, and system levels using logs and sensor data to identify underlying causes (root causes).
• Perform system deployments, configuration updates, and controlled upgrades of software and hardware.
• Closely collaborate with systems support engineers and developers to resolve complex issues.
• Reproduce issues reported by customers and provide verified actions or temporary solutions (workarounds).
• Document technical results, root cause analysis (RCA reports), and corrective actions.
• Support customer activities, including acceptance testing, pilot installations, and rollouts.
• Monitor system health and proactively recommend maintenance or improvements.
• Training and feedback: Support frontline staff (first-line support) and contribute insights to the product and development teams.

We believe you are a curious and solution-oriented person who enjoys technical detective work. You take ownership, stay calm under pressure, and are motivated by building a deep understanding of the product. To succeed in this role, we see that you have:

• Education: Post-secondary technical education, such as a Bachelor of Science in Engineering or equivalent vocational higher education (YH).
• Experience: Approximately 3 years of experience in an engineering role with knowledge of troubleshooting hardware/electromechanical equipment.
• Technical breadth: A good understanding of how firmware and software integrate with physical components/peripherals, primarily in a Windows environment but preferably also in Linux.
• Customer focus: A service-oriented mindset and experience working directly with customers.
• Languages: Very good ability to communicate professionally in both Swedish and English, both verbally and in writing.
• Driver's License: Class B driver's license.

Practical information

• Start: Immediately, subject to notice period.
• Reports to: Service & Support Manager.
• Location: Stockholm.

In this recruitment, Speed Identity collaborates with Winona. Applications will begin to be processed in August, considering summer holidays. For questions, please contact: Sandra Isojärvi – [email protected] Amanda Eneberg – [email protected]

Our selection process is ongoing, and the advertisement may be closed before the recruitment process is fully completed.