Vacant job

Do you want to work in a role where your customer service truly makes a difference? At GlobalConnect, you will become a key player in the customer journey, combining service, problem-solving, and communication in every interaction. As a Customer Service Representative, you are the one who creates security, guides customers in the right direction, and ensures they have a smooth and professional experience from start to finish. You will join an engaged and collaborative team with high energy, strong team spirit, and a culture where people help each other, develop together, and have fun along the way. Does this sound like an environment where you would thrive? Then we look forward to receiving your application!

About the role

GlobalConnect is a leading provider of infrastructure and fiber, committed to creating a smoother everyday life for its customers while working towards a sustainable and responsible future. As a leading player in fiber-based data communication and data centers in Northern Europe, they have a clear mission: to connect and unite Sweden. GlobalConnect offers everything from secure connectivity for retail chains and small to medium-sized enterprises, to building advanced data centers for some of the world's most demanding customers.

In the role of Customer Service Representative at GlobalConnect, you will be the customer's first point of contact throughout the entire process of getting fiber to their home. You will receive incoming calls and respond to emails from customers, helping them with everything from orders and contracts to questions about installation, invoices, and services subscribed to after installation. You are an important part of the customer journey; through your attitude and expertise, you become the customer's closest contact and ensure they receive the information and help they need. In this role, you will work together with an engaged team, where you support each other, develop together, and always strive to deliver the best possible service and solution to the customer's questions.

This is a consultancy assignment, which means you will be employed by Academic Work and work as a consultant at GlobalConnect. The assignment will be full-time and is expected to last at least 6 months. There are good opportunities for extension, provided there is room for it and all parties are satisfied with the collaboration.

What we offer

• Become part of an organization with plenty of room for creative thinking, where your initiatives and ideas are valued
• Work at an organization that our current consultants describe as a fantastic workplace
• A workplace in very fresh premises in central Uppsala where, besides working, they have a lot of fun together
• A thorough introduction that gives you the best possible conditions to get into the role and feel secure in your work

Responsibilities

• Handle various inquiries from customers via phone and email
• Register incoming cases and ensure that cases reach the right person
• Contribute to improvement work, follow-up, and further development of the customer service department
• Over time, you will have the opportunity to take on more areas of responsibility within the team to develop and grow

We are looking for you who

• Have completed upper secondary education
• Have experience from service professions or other relevant background that has given you a strong service sense
• Are confident in meetings with people and accustomed to dealing with different personalities and needs
• Enjoy having the phone as one of your main work tools
• Have good computer skills and the ability to quickly get used to new ways of working and tools
• Are very comfortable with Swedish and English in both speech and writing

It is meritorious, but not a requirement, if you have

• Worked in a customer service role previously
• Worked with fiber or other technical products previously

Most importantly, your personalityYou are socially confident, meticulous, and structured, and have your own drive that makes you take responsibility for what you do. Providing service comes naturally to you, and you really enjoy helping others. You thrive in teams, lift up your colleagues, and contribute to a positive and wonderful work environment. At the same time, you are flexible, curious, and enjoy developing and trying new things.

Other information

• Start date: September 7th
• Scope: Full-time, 8:00-17:00 or 10:00-19:00
• Location: Central Uppsala
• Other: The employment begins with an introduction of approx. 1 month to give you the best possible start

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method and therefore do not need them attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.