Vacant job

Do you love helping others? Would you like to become part of an engaged and professional team within a fast-growing, future-driven industry? Then this could be the right opportunity for you!

About the company

GlobalConnect is one of the leading providers of digital infrastructure and network services in the Nordics. The company delivers fiber-based broadband to hundreds of thousands of households and advanced communication solutions to over 30,000 business customers. With an extensive fiber network of over 200,000 kilometers and operations in several European countries, GlobalConnect plays a central role in enabling digitalization and connectivity in society.

The company has approximately 2,000 employees and works daily to deliver stable, secure, and future-proof services to both private individuals and businesses.

What we offer

At GlobalConnect, you will receive a thorough introduction and the necessary conditions to succeed in the role. You will become part of a tight-knit team where collaboration, development, and job satisfaction are in focus.

The industry is constantly evolving, which means you will have a dynamic and educational daily routine. We offer a modern workplace in Uppsala where you work at a high pace with great variation in tasks. You will have the opportunity to make a real difference for customers – every day.

Who we are looking for

We are looking for you who have a strong desire to provide top-class service and enjoy helping others – whether you are at the beginning of your career or have previous experience in customer service.

You have:

• A positive and professional attitude
• A natural ability to build trust and good relationships
• A solution-oriented approach to work
• The ability to communicate clearly via phone and email

With the help of training, clear routines, and the right tools, you will quickly settle into the role and become an important part of the team.

The employment begins as a consultancy assignment via 2Complete, with good opportunities for further development.

What does the role involve?

In the role of Customer Service Representative, you will:

• Respond to incoming calls and emails from customers waiting for their fiber installation
• Troubleshoot, guide, and find solutions together with the customer and colleagues
• Ensure high quality and customer satisfaction in every interaction

You will work primarily via phone and email, handling both simple questions and more complex cases with a focus on the customer experience.

The position is full-time. Working hours are mainly weekdays between 08:00 and 17:00, with some variation where occasional days may involve different times. Send in your application today! If you have questions about the position, you are warmly welcome to contact our recruiter, Joel Claeson.

About 2Complete

We are proud to offer you as a consultant:

• Collective agreement with contractual terms for salary, vacation, pension, and wellness allowance
• An engaged Consultant Manager who supports your development and ensures your role matches your goals

2Complete has been an authorized member of Kompetensföretagen, Almega, and Svenskt Näringsliv since 2011 and was named a Gazelle Company in 2022 – a testament to our stability, quality, and growth.

Welcome to become part of our team!