Vacant job

Elgiganten is Sweden's leading retailer of home electronics, white goods, and kitchens. We currently have nearly 3,400 employees and a total of 168 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much bigger, and the operations consist of several key functions such as department stores, retail shops, e-commerce, a Nordic central warehouse, and customer service. Become part of us and join our success!

Do you love contributing to a fantastic customer experience and leading others? We are now looking for a customer service-driven Customer Experience Manager with leadership skills and a strong desire to constantly develop yourself and others.

Working at Elgiganten is both fun, challenging, and fast-paced. It is not just our shared interest in what we sell that binds us together. Here you will find people – each with a heart for electronics and a genuine desire to help others find joy in the magical world of technology. Your main task as Customer Experience Manager is to be present in the daily work with a focus on providing good service where the customer is offered the right solutions for their needs, short waiting times, and a high store standard, while simultaneously developing, following up on, and coaching your employees. You are part of the store's local management team, and in addition to personnel responsibility for your team, you share responsibility with the rest of the management team for the overall operations and the store's results.

Your role as Customer Experience Manager

For you, employees and customers come first. At the same time, you create good results by optimizing and monitoring daily operations to ensure customer friendliness and efficiency. You have overall responsibility for your areas of responsibility, employees, customers, and results. As Customer Experience Manager, you lead by developing and coaching your employees to constantly offer a fantastic customer experience in all areas covered by the role, such as customer satisfaction, financial controls, technical support, and merchandising. You are also responsible for recruiting, onboarding, and further developing your team and ensuring daily operations by leading and planning the business. You will be an integral part of the operations, working closely with your employees and serving as an important role model in the store.

Who are you?

As Customer Experience Manager at Elgiganten, your personal qualities and motivation are the most important. You love to develop yourself, develop others, set and achieve your goals, and of course, have fun while doing it!

We see that you

• Have good communication and leadership skills
• Can create and maintain a team culture characterized by collaboration and job satisfaction
• Are business-oriented and results-driven with the customer in focus
• Are detail-oriented and have the ability to create structure
• Are engaged, responsible, and have a desire to do your best
• Are proactive and solution-oriented

The role of Customer Experience Manager requires at least 3 years of experience in customer service and understanding of operations and management in a retail chain. You have experience in sales with good results, are accustomed to taking professional responsibility, and are hands-on as a person.

Who are we?

Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to become part of our community and, just like us, is driven by and shares our values: Win Together, Play Together, Grow Together and be Different Together. At Elgiganten, we believe that our differences make us stronger and that cohesion is a strength. Here, driven people with a great interest in both our customers and each other work together. Those who see opportunities, like fast changes, and are driven by contributing to positive results usually thrive with us. These are energetic people who have the ability to naturally take initiative and who want to develop.

Development with us

Our goal is to become the industry's best employer, and we believe we get there through, among other things, our good leadership. At Elgiganten, a good leader creates engagement, job satisfaction, and motivated employees. Development and internal training are areas we have chosen to invest in, including training in product knowledge, customer interaction, and leadership courses.

Elgiganten offers:

• Contractual salary and pension
• Generous bonus agreement
• Benefits within fitness and employee discounts
• Internal training program for employees and leaders
• Good career opportunities

Additional information

Employment type: Permanent with an initial probationary period.
Scope: 100%. Working hours also include evenings and weekends.
Start date: By agreement.
Application deadline: 2026-08-31

Check out our interview to learn more about the role! ->

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.