Vacant job

First Line Support at BRP – Are you our next customer hero?

Do you have a passion for helping people and solving problems? Then you might be the one we are looking for! We are searching for a service-oriented and engaged employee to join our First Line Support team at BRP Systems. Here, you will be the first point of contact for our customers and a key person in ensuring their satisfaction.

About the role

As part of our support team, you are the face of BRP. You will receive incoming calls from our customers, handle their cases, and ensure they receive the help they need. Your ability to quickly identify and resolve basic issues is crucial. When a case requires deeper expertise, you are responsible for escalating it correctly to our Second Line Support.

Your main responsibilities:

• Act as the first point of contact for BRP's support, responsible for providing the customer with the best possible experience in terms of attitude, guidance, and support.
• Answer incoming calls from BRP's customers and provide support with basic problems and questions.
• Create cases in our case management system during or after calls.
• Escalate cases to Second Line Support when they cannot be resolved within the First Line.
• Contribute suggestions for content to our FAQ based on common questions and issues.
• Some availability for telephone support during evenings and weekends may be required.

Who are you?

We are looking for you who are motivated by working in a customer-oriented manner and thrive as the first point of contact for our users. You are a results-oriented problem solver who does not give up until the customer is satisfied and the case is resolved. Being a team player is important to you, and you gladly contribute to the group's success. Even in challenging situations, you maintain a positive attitude and are resilient. You have a genuine service focus and listen actively to understand the customer's needs and communicate clearly and distinctly.

Qualifications:

• Previous experience in customer support or similar service roles is advantageous. Examples of advantageous roles include customer service representative at insurance companies, banks, or IT companies.
• Excellent communication skills in both speech and writing in Swedish and English. It is highly advantageous if you also speak Norwegian, Danish, or Finnish.
• Basic technical understanding and the ability to quickly get up to speed with new systems.

What we offer:

An exciting role in a dynamic environment where you have the opportunity to develop and contribute to our customers' success. You will become part of a supportive team where collaboration and customer satisfaction are in focus. We are a rapidly growing company offering technical solutions that are continuously under development with improvements and new features. We are market leaders with our products in the Nordic region and continue to expand into Europe.

We work closely together across departments, so it is important that you are flexible and enjoy being helpful in various contexts. You will be based at our office in Linköping, located right next to Stora Torget, with newly renovated premises and a lovely environment. BRP's support team consists of colleagues sitting in Sweden, Denmark, Norway, and Finland.

Are you ready to take on the challenge?

Please send in your application as soon as possible as we will be reviewing selections continuously. Email your application to [email protected].