Vacant job

Do you want a job where you actually help people, learn a lot, and become part of a great team? We are now looking for several new customer service representatives for our PostNord team at TP Nordic in Gothenburg.

Planned start date: July 20

In the role of customer service representative, you work with incoming calls where you help PostNord's customers with various types of inquiries, such as:

📦 Package tracking

🔍 Lost shipments

📝 Complaints

🪪 Questions regarding identification

🚚 General questions about mail, deliveries, and distribution

You analyze the customer's situation and guide them to a solution in a clear, engaged, and professional manner. This is a job where you truly make a difference, while simultaneously building valuable skills for the future 💪

Monday–Friday: 08:00–18:15 (During certain high-volume periods, such as Black Friday weeks, opening hours may be temporarily extended, for example until 20:00.)

💵 Starting salary for the position is approx. 21,000 SEK per month, excluding any shift allowances (OB)

🎓 Paid training – we ensure you feel secure from the start

📜 Salary and terms according to collective agreement

🏓 Wellness allowance

💥 A happy, energetic workplace with great colleagues

🚀 Development opportunities – both within TP Nordic in Sweden and internationally

💼 Regular full-time employment (100 %)

🔒 A secure start with a 6-month probationary period and the possibility of permanent employment

You like helping people and enjoy talking to others. You are:

• Service-minded and solution-oriented

• Detail-oriented and responsible

• Confident in conversations and able to adapt to different people

• Positive, curious, and eager to develop

You thrive in a open-plan office environment and see problems as something to be solved, not as obstacles.

Here, you will meet an energetic work environment where we support each other, celebrate successes, and have fun along the way. TP Nordic is a growing company, and if you want to develop, there are plenty of opportunities to take the next step.

When you have submitted your application, you will receive an invitation to a digital interview with the chatbot Hubert, which takes approximately 10–15 minutes. We recommend that you complete the interview within 48 hours to quickly move forward in the process.

👉 Please read this article before the interview for tips and preparation: https://my.hubert.ai/advice-before-hubert-interview/sv-se (https://my.hubert.ai/advice-before-hubert-interview/sv-se)

The purpose of the Hubert interview is to give all candidates the same opportunity to tell about themselves and to ensure a fair and inclusive recruitment, regardless of gender, age, or ethnicity.

After this, you will be contacted by one of our recruiters.