Vacant job

We are looking for you with a genuine interest in service who wants to support our customers in their transition to a circular lifestyle.

💙 Sellpy's vision is to enable everyone to live circularly. We see enormous economic, social, and environmental value in ensuring that items get used again. We are looking for colleagues who share this vision and are ready to see their work contribute to a sustainable future.

Customer Service at Sellpy

As our next colleague in the customer service team, you will have an important role in helping our customers in the Swedish market. We have customers who both buy and sell second-hand products, and our team is responsible for supporting them in both areas via chat, phone, and email. At Sellpy, we handle a vast amount of unique items, which will give you a deeper understanding of customer service within the future's circular trade.

In the role, you will

• Create customer satisfaction for buyers and sellers across a broad spectrum of customer cases.
• Resolve customer issues via chat, phone, and/or email.
• Learn about second-hand commerce in a fast-paced environment with high volumes of items.
• Contribute to improving our service based on customer feedback.
• Participate in developing our customer service processes.

Qualifications

• A structured approach to work and a proven ability to proactively create good customer experiences.
• Very good knowledge of Swedish, both spoken and written.
• You are proficient in English, both spoken and written, which is the language we use internally.
• A drive to find good solutions and you enjoy developing the experience for our customers.

Preferred qualifications

• Additional language skills (Finnish, Danish, or German).
• Experience from a customer service role in a similar environment to Sellpy.
• Experience in customer service via chat, phone, and email.
• An interest in second-hand goods.

What you get from us

• Be part of a modern company driving the transition to a sustainable lifestyle. We offer a workplace where your efforts are important for hundreds of thousands of customers to choose the circular option when shopping.
• Work with competent colleagues in both customer service and our technical teams at Sellpy.
• Beneficial employee discounts on both Sellpy and H&M Group brands (Arket, COS, & Other Stories, Weekday, and more).
• We offer unlimited access to a learning platform for your personal development.

Location: Medborgarplatsen, with the possibility to work from home on certain designated days.

Employment type: Full-time, permanent position with a 6-month probation period. Please note that this position is not suitable as a part-time job or summer job as we are looking for someone who wants to work full-time with us.

Start date: According to agreement, preferably during July or August.

Important information: Only candidates who meet the requirement of fluent Swedish in both spoken and written form will proceed in the selection process.