Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want to be the key person who creates long-term customer relationships and helps companies maximize the value of their IT solutions? Eccera is now looking for a Technical Account Manager (TAM) for our customer in Stockholm. The customer is an operations company with approx. 150 customers who need to strengthen the team with a cloud-savvy TAM.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

Main Areas of Responsibility

Customer Relations

• Act as the primary technical contact person for selected strategic customers.
• Build and maintain long-term relationships on both a technical and business level.
• Act as the customer's advocate internally and ensure their needs are highlighted.

Technical Responsibility

• Conduct regular technical reviews, "health checks", and follow-ups.
• Advise customers on best practices to optimize the use of our solutions.
• Support implementations, integrations, and change projects.
• Handle escalations and coordinate incident management together with internal support and development teams.

Strategic Responsibility

• Identify improvement and development opportunities for the customer.
• Contribute to the customer's long-term IT strategy through advice and solution proposals.
• Collaborate closely with the sales organization to identify new business opportunities.
• Contribute to product development by conveying customer feedback to internal teams.

Reporting & Follow-up

• Document activities and deliver reports to customers and internal stakeholders.
• Ensure that SLAs and KPIs are met.
• Lead customer meetings and QBRs (Quarterly Business Reviews).

Requirements for Competence and Experience

Technical Qualifications

• Deep understanding of IT infrastructure, networks, and security solutions.
• In-depth knowledge and experience with M365, Intune, and Azure.
• Knowledge of data protection and compliance (e.g., GDPR, ISO27001).
• Familiarity with ITIL processes (Incident, Problem, Change, Service Request).
• Ability to quickly get up to speed with new technologies and solutions.

Experience

• 3–5 years of experience in a customer-facing technical role (e.g., TAM, IT Consultant, Pre-Sales, Service Manager).
• Documented experience working with corporate customers within the IT industry.
• Experience in project management or large implementations is an advantage.
• Ability to present technically complex solutions in a simple and business-oriented manner.

Personal Attributes

• Strong ability to build relationships and create trust.
• Communicative and pedagogical – can adapt messages to the target audience.
• Structured, organized, and accustomed to managing multiple parallel assignments.
• Proactive and solution-oriented, with a focus on customer benefit.
• Business-minded and results-oriented, without losing focus on long-term relationships.

Formal Requirements

• Relevant university education in IT, computer science, systems science, or equivalent work experience.
• Fluent in Swedish and English, both written and spoken.
• Category B driver's license may be required depending on customer responsibility.

Meritorious

• Certifications in cloud platforms (e.g., Microsoft Azure Administrator/Architect, AWS Solutions Architect, GCP Professional).
• ITIL v3/v4 Foundation or higher.
• Experience with Autotask, KaseyaOne, ServiceNow, Jira, or similar tools.
• Project management certifications (PMP, PRINCE2, SAFe).

What We Offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.