Vacant job

Our client leads one of Sweden's largest print supply operations and is now seeking an experienced leader who wants to drive complex logistics flows and strengthen the collaboration with a significant public actor in Skåne.

About the role

As a Service Delivery Manager, you have overall responsibility for a comprehensive hardware supply with a focus on logistics and efficiency related to print solutions. You coordinate several sub-suppliers and ensure that the supply meets the customer's high demands in a dynamic environment.

What we offer

• We offer a key role with great trust and overall responsibility for economy and delivery.
• As an SDM, you will have the opportunity to manage one of the market's most extensive print solutions.
• You will have the opportunity to further develop your competence in service delivery, supplier management, and business responsibility in a complex and socially important environment.
• You will have great opportunities to influence working methods, processes, and the development of a business-critical supply in close collaboration with the customer and partners.

Responsibilities

The role entails overall responsibility for a large-scale print supply where you act as a bridge between the customer, suppliers, and internal teams to ensure stable operations and good economics.

• Responsible for the operational delivery of thousands of units to a large public customer.
• Coordinate and lead the dialogue with three different hardware suppliers.
• Ensure efficient logistics flows and component deliveries.
• Perform monthly invoicing and economic follow-up of the project.
• Lead strategic high-level meetings with both the customer and partners.
• Handle complex issues and actively strengthen the customer relationship.
• Carry full responsibility for sales and profitability within the assignment.

We are looking for someone who has

• Advanced experience in Service Delivery Management or a corresponding leadership role.
• Documented experience in handling large-scale hardware supplies and logistics.
• Experience in coordinating and compiling deliveries from several different actors.
• Good ability to handle economic processes and high-level invoicing.
• Experience in turning around challenging situations and repairing customer relationships.

It is meritorious if you have

• Specific industry experience within print.
• Experience working with large public organizations.

To succeed in the role, you have the following personal qualities:

• Helpful.
• Goal-oriented.
• Organized.
• Responsible.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.