Vacant job

Become a key player at our client's company, acting as the bridge between technology and customer value. Here you will have the opportunity to grow in a complex delivery environment with a strong focus on Cloud and long-term customer relationships within a cohesive team.

About the role

As a Customer Operations Manager, you ensure a stable and high-quality IT delivery by acting as the hub between the customer and the delivery organization. You work closely with the operations team to steer daily activities and optimize the customer experience in a technologically advanced environment.

What we offer

• Our client offers a role with significant responsibility where you will work alongside experienced colleagues to quickly get up to speed with the delivery.
• This is a perfect opportunity for you who want to take the next step from a technical role towards management and sales.
• You are also offered the opportunity to build a strong network within both technology and business, while gaining deep insight into complex Cloud deliveries and customer-facing work.

Responsibilities

You are responsible for ensuring that operational performance meets agreed goals through active monitoring, proactive requirement setting, and close collaboration with both customers and technical teams.

• Monitor and ensure that agreed Service Level Agreements (SLAs) are met
• Act as the primary contact point for operational issues and escalations
• Establish and lead recurring operational collaboration forums with customers
• Drive continuous improvement work to enhance delivery quality
• Act as a requirement setter for both internal delivery teams and external vendors
• Identify, monitor, and manage delivery-specific risks
• Administer and update access requests within AARM

We are looking for someone with

• Basic knowledge of Cloud environments
• Experience in operational customer relationship management
• Good understanding of IT delivery and Service Management
• Ability to monitor and analyze delivery agreements (SLA)
• Experience working at a high pace with personal responsibility for operations

It is an advantage if you have

• Experience working with the public sector
• Background in programming, cloud environments, or working close to technology
• Knowledge of complex IT processes and business requirements

To succeed in this role, you possess the following personal qualities:

• Stress tolerant
• Goal-oriented
• Organized
• Responsible
• Socially self-assured

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to help identify the candidate with the highest potential for the role, while promoting equality, diversity, and a fair recruitment process.