Vacant job

Take the next step in your career with our client! Here you will have a key role at the heart of daily operations, where your structure and customer focus directly contribute to a stable and high-quality IT delivery in a complex environment.

About the role

As Customer Operations Manager, you are responsible for ensuring that operational delivery meets agreed service levels and customer expectations. You act as the link between the customer and the delivery organization, driving improvement work and proactively handling escalations.

What we offer

• You are offered an exciting role in a fun team with good development opportunities, where you get to grow into the management role by working alongside experienced colleagues in a well-established delivery unit.
• You are offered the opportunity to work in a technically complex environment where you take significant personal responsibility and play a central role in developing customer relationships and delivery quality.
• You become part of an organization with short decision-making paths and close collaboration between technology, delivery, and business, which gives you great opportunities to influence and develop long-term.

Responsibilities

You have overall responsibility for daily operational activities and ensure that delivery is carried out in accordance with contracts and quality requirements through close collaboration with both the customer and the technical teams.

• Act as the primary contact point for operational questions and escalations
• Follow up and ensure that agreed service levels (SLAs) are met
• Establish and lead recurring operational collaboration forums with the customer
• Drive continuous improvement work to increase delivery quality
• Act as a requirements setter towards internal delivery organizations and external suppliers
• Manage and coordinate risks and changes in daily delivery
• Ensure that processes within the contract area are followed and updated

We are looking for someone who

• Has basic knowledge of Service Management and IT delivery
• Has good experience in customer relationship management and operational customer work
• Has the ability to work systematically with SLA and contract requirement follow-up
• Has experience with Windows infrastructure, for example from a support role
• Has a background in the IT industry, for example from a Service Desk or as a developer

It is an advantage if you have

• Experience working with the public sector
• Knowledge of structured improvement work

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Organized
• Responsible
• Socially self-assured

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.