Vacant job

Are you passionate about service, technology, and sustainability – and do you want to be the one who makes a difference for our customers?

RESPONSIBILITIES

We are currently looking for a Technical Customer Service Manager at the Skoghall mill. You will work in a team together with other TCS Managers, the Product Safety Manager, Quality Engineer, and Operations Excellence Specialists. As a Technical Customer Service Manager, you handle technical complaints and manage communication with customers. You are responsible for ensuring that customers receive answers and solutions to technical questions. The role also involves some travel to customers. Your main responsibilities include:

• Driving root cause analyses.
• Maintaining proactive communication with customers.
• Administering complaints and providing statistics.
• Providing internal training and support during customer visits at the mill.
• Contributing to product development and launches from a technical perspective.

PERSONAL QUALITIES AND QUALIFICATIONS

We are looking for you who have a post-secondary engineering degree in chemistry, materials science, or another relevant field, and preferably have previous experience from process or manufacturing operations. It is an advantage if you have previous experience in paper or board manufacturing. We believe that you who apply are a service-oriented and communicative person who thrives in a role where you build relationships and interact both internally and externally. You are a structured and organized person who has the ability to work independently and make decisions. The role requires that you have good knowledge of Swedish and English.

ABOUT THE POSITION

The position of Technical Customer Service Manager is a direct recruitment where you will be employed by Stora Enso. In this recruitment, we collaborate with Eterni Sweden, and any questions should be directed to Eterni Sweden.

ADDITIONAL INFORMATION

Apply via www.eterni.se (http://www.eterni.se). Selection is ongoing, so do not wait to submit your application. To handle all applications in the best possible way, we do not accept applications via email.

If you have questions about the position or the recruitment process, you are welcome to contact the responsible recruiter, Emma Sjödin, at [email protected] or 073-861 72 56.

The recruitment process may include other activities prior to employment, such as background checks, reference checks, and health tests as well as drug tests.

Location: Skoghall

Start: Immediately or as agreed

Working hours: Daytime