Vacant job

Shape the future of services in a strategic design role where you translate insights into concrete solutions together with cross-functional teams.

Here you will have the opportunity to shape services and customer experiences that create real value. This role is perfect for you if you want to work strategically while translating insights into clear design solutions.

About the role

• You work with service design in a complex business environment.
• You connect customer needs, business goals, and feasibility.
• You contribute to developing future services and experiences.

What you will do

• Translate customer and business needs into service concepts and strategies.
• Drive research, analysis, and customer experience design.
• Facilitate collaboration between stakeholders and cross-functional teams.
• Create journeys, service blueprints, ecosystem maps, and roadmaps.
• Communicate insights and opportunities through storytelling and visualization.

We are looking for someone who has

• Extensive experience in service design or strategic design.
• Strong ability to lead complex design initiatives independently.
• Experience in synthesizing research and developing concepts.
• Ability to switch between strategic work and practical delivery.
• Experience working with large organizations or complex services.

Skills & Tools

• Customer journeys
• Service blueprints
• Ecosystem maps
• Roadmaps
• Design artifacts

Practical information

• Location: Gothenburg
• Work mode: Not specified
• Language: Not specified