Vacant job

Do you enjoy solving problems and want to continue your career in service? Are you also looking for a position north of Stockholm? Then we want to hear from you!

At Charlie, we are constantly looking for new customer service representatives for various assignments in Stockholm. As a customer service representative, you will answer incoming inquiries via phone, chat, and email, helping customers with everything from payments and invoices to troubleshooting technical issues and deliveries.

We are looking for someone who:

• Is service-minded and enjoys solving problems
• Has strong communication skills
• Speaks and writes fluent Swedish and English
• Has a completed upper secondary education (high school diploma)
• Can work full-time
• Has experience from the service industry
• Experience from customer support is a plus

Your main responsibilities:

• Handle incoming customer cases via email
• Provide professional, solution-oriented, and personal service
• Ensure a positive customer experience across all contact channels
• Participate in establishing routines and processes for the customer service function
• Work closely with other teams to ensure smooth customer flows
• Contribute where needed in the business during the company's startup phase

The positions are full-time (100%) and located north of Stockholm. You will work Monday–Friday, 08:00–17:00.

During the recruitment process, we will match you with one of our current assignments. If we do not have a vacancy at the moment, we will save your profile and contact you when a relevant position becomes available. A background check is conducted prior to employment.

Become part of a company where you can grow and develop in your career.

We look forward to receiving your application!