Vacant job

Are you attracted to working at a fast pace where no two days are alike? Are you also driven by having a role with broad contact areas? Then take the chance and apply for the position of Customer Service Representative at DHL Freight. Here you get the opportunity to develop in a dynamic environment together with wonderful colleagues.

About the role

This is a full-time consultancy assignment lasting 6 months. You will be employed by Bravura and work as a consultant at DHL Freight. There are good opportunities to extend the assignment or convert to permanent employment.

About the company

DHL is the market leader in the logistics industry and is the "logistics company for the world". DHL offers expertise in international express, air and ocean freight, road and rail transport, contract logistics, and international letter services. With a global network consisting of more than 220 countries and territories and 520,000 employees worldwide, customers are offered the highest quality combined with good local knowledge.

DHL in Sweden has approx. 4,000 employees and 65 offices, terminals, and stations around Sweden. DHL Freight's customer service in Växjö is responsible for all customer service regarding domestic transport. In total, there are approx. 140 employees, and the Frontline department consists of 90 employees who value good community spirit. The company strives to have fun together, achieve goals, help customers grow, and celebrate successes.

Responsibilities

In the role of Customer Service Representative, you are responsible for receiving, handling, and administering incoming cases via phone, email, and chat. The cases concern questions before, during, and after the transport from customers located throughout Sweden. You have contact with both corporate customers and private individuals, where the important thing is to find the right solution and provide good service. Furthermore, you have close collaboration with other functions within customer service as well as DHL Freight. This is to strengthen the bonds and cooperation within DHL Freight with the aim of working on continuous improvements.

In the role, you are initially offered an introduction to create understanding of the company's way of working and systems. Here you get the opportunity to develop together with your department and the entire customer service. DHL Freight has divided customer questions into different knowledge areas, which means that you start by learning one knowledge area to then build on with more. Together with your colleagues, you help each other and support one another.

Education, experience, and personal qualities

• Completed upper secondary education or equivalent.
• Work experience within customer service/customer-oriented role or administration.
• Good computer/system skills.
• You speak and write fluently in both Swedish and English.

We are looking for you who have good communication skills and thrive best when you get to collaborate with others. Since availability and customer handling are important to be able to deliver a positive customer experience, we see that you are motivated by delivering good service. Since the work requires high structure and order, you are also a meticulous person, used to working in a computer environment, and have the ability to prioritize in your work. It is also important that you can handle a varied work pace and are flexible as the workload may vary.

Other information

Start: August 10
Location: Växjö
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct ongoing selection.

Welcome with your application!

#Nextgen