Customer Success Manager

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an extraordinary product experience.

While other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into ensuring that Zynca takes care of everything for you. We use smart automations and a world-class user experience to simplify every aspect of your work.

In Q3 2026, Zynca will significantly scale up customer acquisition. To prepare for this, we are looking for the next person to take ownership of a core part of the company.

Customer Success Manager

As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals, and ensuring customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale.

The right fit

We believe that the right fit for this role has worked closely with customers before, probably in SaaS, digital products, recruitment, staffing, HR tech, or another service-heavy environment where relationships, speed, and trust matter. You understand how to onboard customers, solve problems, explain product value, and turn daily customer conversations into useful input for product and sales.

You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication, and ensure nothing falls between the cracks.

You like being close to the customer, and you care about whether the product actually makes their work easier.

About the role

What you'll be doing:

Own the customer experience after a contract is signed.
Onboard new customers and ensure they get started properly.
Act as the first point of contact for customer questions and support.
Follow up on usage, adoption, and customer satisfaction.
Help customers get more value from Zynca over time.
Own renewals and reduce the risk of churn.
Collect customer feedback and turn it into clear input for product, sales, and leadership.
Build the routines, processes, and communication needed before we scale customer acquisition.

Company culture

You will join a senior, hands-on company where people are expected to think, challenge, take responsibility, and move things forward without waiting for permission.

We work closely across product, sales, and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area.

Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works.