Vacant job

Customer First is growing and looking for a Partner Account Executive who wants to combine strong new business sales with strategic partner work — and build partner relationships that lead to actual pipeline and revenue.

We are clear from the start: to be considered for this role, you must be able to show documented past results in B2B sales. Your application must include numbers. This could be previous quotas, performance against targets, number of closed deals, average deal size, partner-generated pipeline, revenue via partners, or other measurable commercial impact.

This is a role for someone who has already proven they can create business — and now wants to do so through both direct sales and strong partnerships.

About Customer First

Customer First is a Swedish AI-driven platform for the future of customer service. We help companies consolidate customer communication from multiple channels, automate recurring cases, and build agentic customer service — where AI agents relieve the team, drive cases forward, and create faster, more accurate customer experiences.

The result is better visibility, faster handling, smarter workflows, and a more consistent customer experience.

Our customers choose Customer First because customer service is no longer just support. It is a central part of customer loyalty, efficiency, and the business.

Why the role is attractive

As a Partner Account Executive at Customer First, you will have a central commercial role with two clear objectives: close new deals and develop partner channels that create more business opportunities.

You will work closely with both customers and partners — for example, consultants, system integrators, CRM providers, contact center specialists, digitalization partners, and other actors who serve companies with complex customer service needs.

For the right person, this is an opportunity to build something bigger than your own pipeline. You will influence how we generate revenue, how we go to market, and how Customer First grows through a stronger partner network.

This is a role with significant ownership, clear expectations, and the opportunity to make a direct commercial impact.

The Role

As a Partner Account Executive, you are responsible for creating, driving, and closing new B2B deals — both directly and together with partners. You identify business opportunities, build relationships with decision-makers, and develop partnerships that lead to concrete pipeline and revenue.

You need to be equally comfortable in a sharp sales dialogue with a customer as in a strategic conversation with a partner about joint market processing, positioning, and business development.

You don’t sell “features”. You sell better customer service, automation, AI-driven workflows, more efficient teams, smarter processes, and a more cohesive customer experience.

You will

• Create and drive new B2B business opportunities
• Prospect, qualify, and build your own pipeline
• Identify, engage, and develop relevant partners
• Create partner-generated pipeline and drive joint deals
• Drive the entire sales cycle from first dialogue to signed contract
• Conduct needs analyses, demos, and business discussions
• Build relationships with decision-makers, customer service managers, IT, operations, and leadership
• Develop joint go-to-market initiatives with partners
• Create clear business cases linked to customer challenges
• Work systematically with CRM, pipeline, forecasts, and follow-ups
• Collaborate closely with marketing, product, customer success, and leadership
• Contribute to refining our sales process, partner strategy, positioning, and go-to-market

We are looking for someone who

• Has documented strong results in B2B sales
• Has experience in new business sales
• Has experience in partner sales, channel strategy, alliances, or business development via partners
• Has sold SaaS, software, platforms, CRM, contact center, customer service tools, or other business-critical solutions
• Is used to driving the entire or large parts of the sales cycle independently
• Is strong in prospecting, discovery, needs analysis, and closing
• Can build trust with customers, partners, and executives
• Understands how to sell on business value, not just product features
• Can build relationships that lead to actual pipeline and revenue
• Is self-motivated, structured, and results-oriented
• Has a high activity level and high quality in your commercial work
• Communicates very well in Swedish and English

To succeed with us

You are commercially sharp, disciplined, and hungry. You like clear goals and thrive in an environment where results matter.

You have high self-drive and do not wait for deals to come to you. You create opportunities, drive dialogues forward, and build relationships that lead to business.

You also understand that partner sales requires more than pleasant meetings. For you, partnership is about joint pipeline, concrete activities, clear next steps, and measurable results.

At the same time, you are long-term in your approach to selling. You know that strong B2B sales are built on relevance, trust, timing, and business understanding.

We believe you are someone who wants to win — but who wants to win the right way.

What we offer

• A central commercial role in a Swedish SaaS company with high ambitions
• Opportunity to combine direct sales with strategic partner work
• Significant impact on revenue, processes, partnerships, and continued growth
• Opportunity to help build Customer First’s partner channel
• Close collaboration with leadership, product, marketing, and customer success
• Short decision-making paths and high influence
• A product with clear and concrete business value
• A market where the need for AI, automation, and better customer service is growing
• An environment where strong results are recognized and rewarded

Application

In your application, we want you to be concrete. Your application must include numbers.

Send your CV and include:

• Previous quota
• Actual performance against quota, for example in percentage
• Number of deals you personally created and closed
• Average deal size
• Largest deal you have closed
• Typical sales cycle
• Partner-generated pipeline, if relevant
• Number of active partners you have worked with, if relevant
• Revenue or deals created via partners, if relevant
• Type of customers, partners, and decision-makers you have sold to
• Which parts of the sales cycle and partner work you have been responsible for

At Customer First, we are not looking for someone who can just talk about sales or partnerships. We are looking for someone who can show it in actual results — with numbers that prove performance.

Are you a Partner Account Executive with proven results, strong business drive, and the ability to build partnerships that create revenue? Then we want to hear from you.