Vacant job

Customer First is growing and looking for an Account Executive who wants to sell a Swedish SaaS platform in an area where the need is clear: better, faster, and more cohesive customer service.

We are clear from the start: to be considered for this role, you must be able to show documented past results in B2B sales. This can include achieved or exceeded quotas, deals you have driven from first contact to signed contract, clear new business acquisition, larger deals, or other measurable commercial impact.

This is a role for you if you already know you can create deals — and want to do so in a company where performance, business acumen, and quality matter.

About Customer First

Customer First is a Swedish AI-driven platform for the future of customer service. We help companies consolidate customer communication from multiple channels, automate recurring cases, and build agentic customer service — where AI agents relieve the team, drive cases forward, and create faster, more accurate customer experiences.

The result is better visibility, faster handling, smarter workflows, and a more consistent customer experience.

Our customers choose Customer First because customer service is no longer just support. It is a central part of customer loyalty, efficiency, and business.

Why the role is attractive

As an Account Executive at Customer First, you will sell a product with clear business value. You will talk to companies that want to streamline their customer service, improve the customer experience, and gain better control over their customer dialogues.

You will step into a phase where the right person can have a significant impact. You will be close to the business, close to the product, and close to the decisions. Here, there is an opportunity not just to close deals, but also to influence how we build our sales engine moving forward.

For the right person, this is an opportunity to take a strong commercial role in a Swedish SaaS company with high ambitions.

The Role

As an Account Executive, you are responsible for creating, driving, and closing new B2B deals. You work with qualified prospects, identify business opportunities, build relationships with decision-makers, and drive the sales process forward with structure and precision.

You need to be strong in new business acquisition, confident in discovery, and skilled at connecting customer needs to concrete business value.

You don't sell “features”. You sell better customer service, automation, AI-driven workflows, more efficient teams, smarter processes, and a more cohesive customer experience.

You will

• Create and drive new business opportunities within B2B
• Prospect, qualify, and build pipeline
• Drive the entire sales cycle from first dialogue to signed contract
• Conduct needs analyses, demos, and business discussions
• Build relationships with decision-makers, customer service managers, IT, operations, and leadership
• Create clear business cases linked to customer challenges
• Work systematically with CRM, pipeline, forecasts, and follow-ups
• Collaborate closely with marketing, product, and customer success
• Contribute to sharpening our sales process, positioning, and go-to-market strategy

We are looking for someone who

• Has documented strong results in B2B sales
• Has experience in new business sales
• Has sold SaaS, software, platforms, CRM, contact center, customer service tools, or other business-critical solutions
• Is used to driving the entire or major parts of the sales cycle independently
• Is strong in prospecting, discovery, needs analysis, and closing
• Can build trust with both operational roles and management
• Understands how to sell on business value, not just product features
• Is self-motivated, structured, and results-oriented
• Has a high activity level and high quality in your sales work
• Communicates very well in Swedish and English

To succeed with us

You are commercially sharp, disciplined, and hungry. You like clear goals and thrive in an environment where results matter.

You have high self-drive and do not wait for deals to come to you. You create opportunities, drive dialogues forward, and are comfortable being measured by what you deliver.

At the same time, you are long-term in your approach to selling. You understand that strong B2B sales are built on relevance, trust, timing, and business understanding.

We believe you are a person who wants to win — but who wants to win the right way.

What we offer

• A central sales role in a Swedish SaaS company with high ambitions
• Opportunity to sell a product with clear and concrete business value
• Significant impact on both revenue, processes, and our continued growth
• Close collaboration with leadership, product, marketing, and customer success
• Short decision paths and high opportunity to influence
• A market where the need for AI, automation, and better customer service is growing
• An environment where strong results are recognized and rewarded

Application

In your application, we want you to be concrete. The application must contain numbers.

Send your CV and include:

• Past quota
• Actual performance against quota, for example in percentage
• Number of deals you have created and closed yourself
• Average deal size
• Largest deal you have closed
• Typical sales cycle
• Type of customers and decision-makers you have sold to
• Which parts of the sales cycle you have been responsible for

At Customer First, we are not looking for someone who can just talk about sales. We are looking for someone who can show it in actual results — with numbers that prove performance.