Vacant job

Our client, one of the world's largest companies in IT consulting, digital transformation, and technical services, is looking for a Junior Medallia Administrator to optimize customer insights. You will have the opportunity to work with a business-critical CXM platform in a team focused on improving the customer journey and strengthening brand loyalty.

About the Role

As a Junior Medallia Administrator, your main responsibility is to act as a technical expert on the Medallia platform. You will work on optimizing customer insights by managing system configuration, driving technical improvements, and ensuring efficient "Closed-Loop" feedback. You will be part of the Customer Experience team, focusing on customer feedback for two major automotive players.

Medallia is a cloud-based business and analytics system primarily used for Customer Experience and Employee Experience. The system is used by large companies to collect, analyze, and act on feedback from customers and employees in real-time.

This position is a long-term consulting assignment, meaning you will be employed by us at Academic Work before working on-site at our client's premises. Read more about what it is like to be a consultant with us here (#).

In the next step, you will learn more about the client and the assignment.

What We Offer

An exciting opportunity to develop within the CXM field with a global player. You will work with a market-leading platform and contribute to shaping the customer experience for well-known brands.

Responsibilities

• Manage and configure the system (surveys, flows, permissions).
• Drive technical improvements (enhancements).
• Ensure "Closed-Loop" feedback.
• Build dashboards for various stakeholders.

We are looking for someone who

• Has practical experience with the Medallia platform – acquired through education and/or work.
• Has Medallia Admin certification.
• Has Medallia Product certification.

It is an advantage if you have

• Previous work experience in a similar administrative role with a focus on Customer Experience Management.

To succeed in this role, you have the following personal qualities:

• Stable
• Responsible
• Socially self-assured

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client requests that all questions regarding the role be directed to Academic Work.

We conduct ongoing selection and will remove the ad once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. These tests are tools to identify the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.