Vacant job

Do you want to work in customer support, service, and onboarding in Stockholm? TradingSolutions is looking for you if you enjoy customer interaction and a fast-paced environment.

Are you looking for a customer support role where you can combine service, support, and a natural sales mindset? At TradingSolutions in Stockholm, you will become a key contact person for customers throughout the entire process, from ongoing questions to onboarding and follow-up. Here, the job is not just about answering; it is also about guiding, creating security, and finding solutions that make a difference for the customer. You will become part of a strong company with an entrepreneurial spirit, high tempo, and short decision-making paths, where customer dialogue is at the center and where you get to help build long-term relationships. For those who enjoy customer service, support, and business-oriented contact, this is a role with both energy and development opportunities!

Your employment offer

At TradingSolutions, you will have a role where you are close to both the customer experience and the daily business. You will become part of a growing company where a lot is happening, where people are happy to help each other, and where there is room for your own initiatives. This suits you who want a daily life with many points of contact, varied tasks, and the opportunity to influence how customer dialogue is handled in practice. You will work in a cohesive environment with engaged colleagues, clear energy in the operations, and a culture where development, collaboration, and forward momentum are important parts of everyday life. The role is located at the office in central Stockholm.

Your responsibilities

This is a role for you who thrive when customer contact, tempo, and solution focus go hand in hand. You will play an important role in the contact with both existing and new customers, where the work is about providing support, building trust, and guiding the customer forward in a smooth way. Part of the role is also to work more proactively in the dialogue, where you pick up needs, present solutions, and contribute to continued collaboration.

You will among other things:

• receive incoming calls and emails from customers and clients
• provide support in both simple questions and more complex customer cases
• be the contact person for daily questions related to customers' processes
• follow up on customer dialogues and work for high customer satisfaction
• work solution-oriented in contact with customers and guide them forward based on their needs
• contribute to upselling by highlighting relevant add-on services and solutions
• work proactively with onboarding of new customers
• present TradingSolutions' services and create a personal contact in the startup phase
• ensure that new customers receive the right information and a good start
• update customer registers and enter assignments into the system
• hold simple demonstrations and guide customers in the company's systems
• handle complaints and other questions with clarity, judgment, and professional handling

Worth knowing

The position is located at TradingSolutions' headquarters in central Stockholm. It is a permanent full-time employment and the role is based at the office. You will join a company in strong growth, where working methods and structure continue to develop, which means you need to thrive in an environment where a lot is happening and where everyone contributes to the whole. In your daily work, you will collaborate closely with colleagues in customer support, customer development, and sales, and you will have many external points of contact.

Our expectations

We are looking for you who have experience in customer support, customer service, or sales support and who enjoy working close to customers in a role with many points of contact. You do not need to come from a specific industry, but you need to bring confidence in customer dialogue and enjoy combining service with initiative. If you have also worked in another service-oriented role, that is positive, but the most important thing is that you are used to meeting customers, understanding their needs, and creating a good experience in every contact.

To succeed in the role, you really need to enjoy customer contact. You need to be confident in how you express yourself, both by phone and by email, and be able to communicate in a clear, professional, and trust-building manner in Swedish and English. You are fearless in customer dialogue, do not wait too long to make contact, and thrive in a role where you work both reactively with incoming questions and proactively with onboarding and follow-up.

As a person, we believe you are service-oriented, driven, and solution-focused. You need to be independent enough to make decisions in your daily life, but also appreciate working closely with colleagues and contributing to the team. Since the operations are developing, you also need to be flexible and comfortable with the fact that not everything is fully packaged from the start.

Interested?

The recruitment is carried out in collaboration with TNG, specialists in competency-based and unbiased recruitment, staffing, and interim solutions. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter, in our simple application form. Please note that we cannot accept applications via email, but you are always welcome to email the recruiter with questions. After submission, we will anonymize your personal data and ask you to take a few recruitment tests before we make an initial assessment. Of course, you will receive more information about each step when the time comes, and as soon as you have submitted your application, you can follow it in real-time via our website. Please note that we conduct ongoing selections, so the position may be filled before the application deadline. Warmly welcome!