Vacant job

Join DHL's Customer Service Team!

Do you have a calm demeanor, enjoy helping others, and believe that good service is a given? Then we might be looking for you for our customer service role at DHL starting in August.

At DHL Frontline, around 90 dedicated employees work today – many of different ages and backgrounds. Here, collaboration, community, and a desire to develop at your own pace are important. It doesn't matter if you have many years of work experience behind you or want to try something new – at us, your attitude is what counts.

About the Role

As a Customer Service Representative, you are a key contact for both private individuals and companies with questions about their shipments. You respond via phone, email, and chat – always with the goal of providing a friendly and clear interaction.

You will receive a thorough introduction and start with one area at a time, allowing you to become confident in the role. We work step by step, with support from both experienced colleagues and present managers.

At DHL, you become part of a well-known international company that focuses on long-term stability, well-being, and personal development. We work together, help each other when needed, and celebrate our successes.

Main Responsibilities

As a Customer Service Representative, your task is to provide support and answer questions from both private individuals and companies sending or receiving packages. You communicate via phone, email, and chat – and your ability to listen, solve problems, and create security is the most important aspect.

You will receive a proper introduction when you start and learn one area at a time. This gives you time to settle into the work and grow in the role at your own pace. You always have colleagues and managers nearby who support you along the way.

At DHL, you become part of a large, international company that truly values both community and personal development. We help each other, lift each other up – and don't forget to celebrate our successes together.

Who Are You?

We are looking for someone who:

• Has a high school education.
• Has prior experience in service, customer contact, or administration (preferred).
• Thrives in collaboration, is detail-oriented, and has a solution-focused approach.
• Has good computer skills – even if you are not a tech expert.
• Speaks and writes fluent Swedish, and has good knowledge of English.

About the Business

DHL is part of the Deutsche Post DHL Group, which operates in 220 countries and has 570,000 employees. DHL in Sweden has approximately 4,000 employees and 65 offices, terminals, and stations. DHL is a company that sees the development and potential of its employees – they dare to invest in their staff! DHL is certified as a Top Employer, meaning they are an employer that offers the best working environment for employees to develop both professionally and personally. Environment and sustainability are important to DHL; they constantly work on development to stay at the forefront, which is recognized and yields results. They have been named industry winners by the Sustainable Brand Index B2B for the third year in a row!

Do you want to be part of this? Apply now! Selection and interviews are conducted continuously, and the position may be filled before the application deadline. The start date for the position is August 2026.

For questions, please contact:

Jakob Vilhelmsson
Email: [email protected]
Phone: +46 73-201 46 81