Customer Success Specialist – A Key Role in the Green Transition

The company is a rapidly growing business within electrification and sustainable mobility. With the goal of making the transition from fossil fuels to electricity simple and accessible, the company develops and delivers efficient solutions for the installation, operation, and management of charging infrastructure in residential properties.

Since its establishment in Sweden in 2022, the business has grown rapidly, with a strong presence in several locations and high ambitions for the future. The organization currently consists of over 70 dedicated employees across Europe who share the belief that their work contributes to real change. Together, they are building a leading platform for tomorrow's charging solutions in residential environments. A central part of the company's culture is that the company's growth should occur at the same pace as the employees' development.

The Workplace

The company offers a dynamic and collaborative work environment where engagement, responsibility, and initiative are highly valued. Here, employees have the opportunity to be part of an expansive growth journey and work closely with colleagues in several European countries. The work is characterized by short decision-making paths, a high pace, and a clear focus on sustainability and customer benefit.

About the Role

As the number of electric vehicles increases, so does the need to support and develop existing customers in the long term. The company is therefore looking for a Customer Success Specialist for Stockholm, responsible for ensuring high customer satisfaction, loyalty, and continued growth within the customer base.

The role entails overall responsibility for customer relations and is an important part of the commercial team. Through a proactive and business-driven approach, the role contributes to customers getting maximum value from the company's solutions.

Responsibilities

• Develop, strengthen, and manage long-term relationships with existing customers
• Work proactively to ensure high customer satisfaction and value-creating collaborations
• Identify new needs, business opportunities, and expansion potential within the customer base
• Drive initiatives, improvements, and joint projects together with customers
• Responsible for ongoing customer dialogue, monitoring customer satisfaction, and renegotiations

Qualifications and Attributes

The company is looking for someone with experience in a customer-facing and commercial role, such as in customer success, account management, or sales. The role suits someone who thrives on taking initiative, building trusting relationships, and working long-term with customers.

To succeed in the role, one must be able to work in a structured manner, take ownership, and handle both positive and more challenging customer dialogues in a professional and secure way. The role requires fluent Swedish and English in speech and writing, where Swedish is a requirement in customer dialogues. A B-class driver's license is an advantage.

Values

The company rests on three fundamental values:

• Customer First – The drivers and users of the charging solutions are always prioritized
• Focused Execution – The focus is on what creates the greatest value
• Strength in People – Together, solutions for a better tomorrow are built

For those who identify with these values and want to help drive the green transition forward, the company offers an opportunity to make a real difference.