Together we make a difference

Verisure is Europe's leading provider of connected alarm and smart home solutions. We have over 6 million customers in 18 countries – and continue to grow rapidly. Here, you will work in a future-proof and innovative environment where customer experience, quality, and service are at the center.

About the role

As a Customer Booker, you are a vital link between our customers and our Security Experts in the field. You are responsible for planning and booking service and installation visits, ensuring an efficient workflow, and contributing to a smooth daily routine for both customers and colleagues.

This role suits you if you enjoy a combination of customer contact, planning, and administrative tasks – and thrive in a pace where you can contribute structure and service every day.

Responsibilities

You will be responsible for, among other things:

• Planning & Coordination: Plan, coordinate, and optimize the workdays of our Security Experts across multiple regions. Ensure that travel, time gaps, and capacity are utilized optimally. Prioritize urgent cases and handle rescheduling when conditions change.
• Customer Contact: Handle incoming calls from customers, technicians, and internal departments. Schedule service, installation, and follow-up visits. Provide professional service and create a secure customer experience.
• Administration & Improvement: Document cases and update systems with accurate information. Actively work to streamline the booking process and suggest improvements. Participate in the department's ongoing improvement work according to LEAN principles. Contribute to the department meeting its set KPIs.

Your profile

We believe you are someone who:

• Thrives in a fast-paced environment and appreciates daily contact with both customers and colleagues.
• Is structured, solution-oriented, and confident in taking responsibility for your work.
• Can easily adapt when conditions change and is willing to make quick decisions.
• Has good computer skills and learns new systems easily.

Advantageous: Experience in customer service, planning, or telebooking. We place great emphasis on your personal qualities.

Requirements

• You are at least 18 years old.
• You speak and write fluent Swedish and English.
• You pass a background check via the County Administrative Board.

We offer

• An engaged and supportive team that enjoys working together.
• A developing work environment in a growing company.
• Two weeks of training upon starting.
• Working hours: Weekdays 07:30–16:30 (some flexibility available).
• Permanent full-time employment with a six-month probation period.
• Collective agreement: Unionen.

Application

Do you have questions? Visit our career page or contact the recruitment team at [email protected] (mailto:[email protected]).

Mark your application with the location you are interested in.

Submit your CV and cover letter as soon as possible – we are recruiting continuously.