Vacant job

Are you social, solution-oriented, and passionate about providing excellent service? Do you have previous experience in customer service and thrive with the telephone as your primary tool? As a Customer Service Representative at Skandia, you will join a dedicated team that is passionate about providing customers with the best possible service in an open and simple way.

This position is full-time during the summer, from June 1st to August 7th, after which it continues part-time at 25%. We are looking for candidates who are studying in the autumn.

KFX HR-partner is an authorized staffing, recruitment, and transition company. We care deeply about your well-being, both with us and at your client's workplace. At KFX, you are a valued and appreciated person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the best employer in the staffing industry.

You will be employed by KFX HR-partner, so it is important that you enjoy the consultant role. As a consultant, it is important that you can take initiative, are flexible, and reliable. You represent both us and the client, so you need to understand our and the client company's organization. Our core values at KFX HR-partner are Pride, Care, and Commitment, and these should permeate everything we do.

Skandia creates security for generations through higher pensions, a healthy working life, and sustainable investments. Skandia offers occupational pension with preventive health insurance so that their customers can build the foundation for a secure pension and stay healthy on the way there. We also offer mortgage loans and savings, and simplify saving for our customers through our advisory services.

As a Customer Service Representative, you will play a central role in providing the best possible service to Skandia's customers. You will answer questions via incoming calls and guide customers on matters related to insurance, with a focus on life insurance and long-term savings. You will create added value for customers through sales and offer holistic solutions that contribute to security throughout life. In the long run, you will learn to meet customers through our digital channels.

At Skandia, you have great opportunities for development. Skandia is undergoing an exciting transformation where, as a Customer Service Representative, you have the chance to develop, broaden your skills, and eventually transition into other roles within different parts of the business.

We believe that you, as a candidate for the Customer Service Representative role, understand customer value and act in the best interest of both the customer and Skandia. You have a desire to constantly learn more and develop your competence within the insurance sector. You enjoy working both individually and in a team, and are driven by working towards set goals. To thrive in this role, we believe it is also important that you have your own drive, are service-oriented, and solution-focused.

We also look for the following:

• Studying at least 50% in the autumn
• Completed upper secondary education
• Good computer skills and experience with the Office suite
• Ability to easily absorb new information and use it in daily work
• Strive to develop your competence
• Good knowledge of Swedish and English in both speech and writing

If you have previous experience from the insurance industry, we view it as an asset, but it is not a requirement for the position. Great emphasis will be placed on your personal qualities.

Start date: June 1, 2026

Hours: 100% from June 1 to August 7, thereafter 25%.

Salary: Individual salary setting (Unionen Collective Agreement)

This is a consulting assignment where you are employed by KFX and work on-site at the client. We conduct background checks in all recruitment processes. For questions or inquiries, please contact the responsible recruiter, Matilda Carlson, at [email protected]. We do not accept applications via email. Selection is ongoing, and the position may be filled before the application deadline. So take the chance and apply today!

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